Avaya Exam 3314 Topic 4 Question 44 Discussion

Actual exam question for Avaya's 3314 exam

Question #: 44
Topic #: 4

[All 3314 Questions]

When a call center is administered for Intelligent Customer Routing (ICR), what is the purpose of the Primary ACD Identifier field?

AThe field sets the priority for routing to an ACD.

BThe field is a unique logical identifier of an ACD for which ICR receives the skill and agent data feeds from CMS rt_soc)cet.

CThe field is used to identify the link between the Session Manager and the Communication Manager.

DThe field is available for future use and is not currently used.

Show Suggested Answer

Suggested Answer: B, C, D

by Charlene at May 24, 2023, 09:25 PM

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