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Avaya Aura Experience Portal with POM Implementation and Maintenance Exam
Certification Provider: Avaya
Exam Name: Avaya Aura Experience Portal with POM Implementation and Maintenance
Number of questions in our database: 62
Exam Version: Sep. 18, 2023
Exam Official Topics:
- Topic 1: Describe the AAEP standard reporting capabilities/ Describe the components of the POM User Interface
- Topic 2: Describe the capabilities of CMS RT Socket-based Routing/ Use POM troubleshooting procedures and tools
- Topic 3: Configure Avaya Aura Experience Portal (AAEP) features and functions/ Describe the Experience Portal External Systems
- Topic 4: Describe the standard POM reporting capabilities/ Describe the AAEP and POM architecture/ Explain how agent scripts are created and used
- Topic 5: Use AAEP troubleshooting isolation tools, logs and processes/ Describe the steps to configure the EPM for Email and SMS
- Topic 6: Install and configure POM features and functions/ Describe Agent Assignment options
- Topic 7: Explain the upgrade paths and procedures/ Explain how agents are assigned to campaigns
- Topic 8: Verify the prerequisites to the POM installation/ Configure Intelligent Customer Routing (ICR)
- Topic 9: Explain the ICR installation requirements/ Perform POM database administration
- Topic 10: Understand ICR reporting capabilities/ Describe ICR reporting capabilities
Free Avaya Avaya Aura Experience Portal with POM Implementation and Maintenance Exam Actual Questions
The questions for Avaya Aura Experience Portal with POM Implementation and Maintenance were last updated On Sep. 18, 2023
Question #1
Parameters that affect how voice data is sent through the network are administered for which Avaya Aura* Experience Portal (AAEP) component?
Correct Answer:
B
Question #2
Which two types of connections does the Experience Portal Short Message Service channel support? (Choose two.)
Correct Answer:
C, E
Question #3
In the ''Generate UCID'' field on the Application Launch Settings Advanced Parameters is set to ''yes'', which three statements are true? (Choose three.)
Correct Answer:
B, C, D
Question #4
Which two types of connections does the Experience Portal Short Message Service channel support? (Choose two.)
Correct Answer:
C, E
Question #5
In the ''Generate UCID'' field on the Application Launch Settings Advanced Parameters is set to ''yes'', which three statements are true? (Choose three.)
Correct Answer:
B, C, D
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