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Avaya Aura Experience Portal with POM Implementation and Maintenance Exam
- Topic 1: Describe the AAEP standard reporting capabilities/ Describe the components of the POM User Interface
- Topic 2: Describe the capabilities of CMS RT Socket-based Routing/ Use POM troubleshooting procedures and tools
- Topic 3: Configure Avaya Aura Experience Portal (AAEP) features and functions/ Describe the Experience Portal External Systems
- Topic 4: Describe the standard POM reporting capabilities/ Describe the AAEP and POM architecture/ Explain how agent scripts are created and used
- Topic 5: Use AAEP troubleshooting isolation tools, logs and processes/ Describe the steps to configure the EPM for Email and SMS
- Topic 6: Install and configure POM features and functions/ Describe Agent Assignment options
- Topic 7: Explain the upgrade paths and procedures/ Explain how agents are assigned to campaigns
- Topic 8: Verify the prerequisites to the POM installation/ Configure Intelligent Customer Routing (ICR)
- Topic 9: Explain the ICR installation requirements/ Perform POM database administration
- Topic 10: Understand ICR reporting capabilities/ Describe ICR reporting capabilities
Free Avaya Avaya Aura Experience Portal with POM Implementation and Maintenance Exam Actual Questions
The questions for Avaya Aura Experience Portal with POM Implementation and Maintenance were last updated On Apr. 10, 2024
Parameters that affect how voice data is sent through the network are administered for which Avaya Aura* Experience Portal (AAEP) component?
A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary EPM is no longer able to communicate with It.
Which corrective action must be taken?
In addition to the standard date and time filters, the ICR CCA Session Detail Report offers optional filters for what information? (Choose two.)
A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary EPM is no longer able to communicate with It.
Which corrective action must be taken?
Parameters that affect how voice data is sent through the network are administered for which Avaya Aura* Experience Portal (AAEP) component?
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