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ATD CPTD Exam - Topic 2 Question 22 Discussion

[Personal Capability]A new manager has a team comprised of four different generations of employees. Which action by the manager would be most likely to minimize intergenerational conflict within the team?
A) Acknowledge the diverse viewpoints of each team member
B) Listen actively to each team member
C) Poll each team member
D) Define what is important to each team member's generation

ATD CPTD Exam - Topic 2 Question 22 Discussion

Actual exam question for ATD's CPTD exam
Question #: 22
Topic #: 2
[All CPTD Questions]

[Personal Capability]

A new manager has a team comprised of four different generations of employees. Which action by the manager would be most likely to minimize intergenerational conflict within the team?

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Suggested Answer: A

by Helene at Jun 20, 2026, 10:00 AM

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Brittni
3 days ago
D makes sense too. Understanding what matters to each generation is crucial.
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Bobbye
8 days ago
I prefer B. Active listening can really bridge gaps between generations.
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Hoa
14 days ago
I think option A is key. Acknowledging viewpoints helps everyone feel valued.
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Glenna
19 days ago
Totally agree with A! We need to respect everyone's views.
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Jules
24 days ago
Wait, defining what’s important to each generation? That sounds tricky!
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Mitsue
29 days ago
Polling might not capture the real issues.
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Sheridan
1 month ago
I think B) Listen actively to each team member is the best choice.
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Francene
1 month ago
A) Acknowledge the diverse viewpoints of each team member is key!
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Dorothy
1 month ago
Defining what’s important to each generation could be useful, but I feel like it might oversimplify their perspectives.
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Carma
2 months ago
Polling each team member sounds like a good idea, but I wonder if it might just create more confusion instead of resolving conflicts.
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Viva
2 months ago
I remember a practice question where listening actively was highlighted as a key skill for managers. It seems like that could really help here too.
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Kanisha
2 months ago
I think acknowledging diverse viewpoints is important, but I'm not sure if it’s the most effective way to minimize conflict.
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