ASTQB CTFL Exam - Topic 4 Question 108 Discussion

Question

Which of the following are aids to good communication, and which hinder it?

i. Try to understand how the other person feels.

ii. Communicate personal feelings, concentrating upon individuals.

iii. Confirm the other person has understood what you have said and vice vers

a.

iv. Emphasize the common goal of better quality.

v. Each discussion is a battle to be won.

Roxanne · Accepted Answer

C) (i), (iii) and (iv) aid, (ii) and (v) hinder.

Roxanne · Answer

A) (i), (ii) and (iii) aid, (iv) and (v) hinder.

Roxanne · Answer

B) (iii), (iv) and (v) aid, (i) and (ii) hinder.

Roxanne · Answer

D) (ii), (iii) and (iv) aid, (i) and (v) hinder.