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A quality engineer employed by a hospital is asked to improve the process of medication storage in locked cabinets near patient doors. One defect that occurs rarely is that the medication caddy is left out when the cabinet is relocked. The engineer installs a gravity activated arm that will not permit the door to close when the caddy isn't inside. This improvement is best described by which approach to problem solving?
Suggested Answer: B
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10 comments · newest first
RE
Rex
11 months ago
Wow, I didn’t know they could do that!
JO
Johnna
11 months ago
5S would focus more on organization, not this.
SH
Shannon
12 months ago
Really? I’m not sure that’s the best solution.
LE
Lezlie
12 months ago
I agree, that arm is a great fail-safe.
SH
Shawnee
12 months ago
Sounds like a classic case of Poka yoke to me!
BE
Bettina
1 year ago
I’m torn between Poka yoke and PDCA. I know Poka yoke is about preventing mistakes, but PDCA involves a broader process.
BR
Brice
1 year ago
I feel like Kaizen could apply since it's about continuous improvement, but the gravity arm seems more like a specific fix.
EL
Elliott
1 year ago
I think this situation is similar to a practice question we did on mistake-proofing. That makes me lean towards Poka yoke.
EL
Elliot
1 year ago
I remember studying Poka yoke as a way to prevent errors, but I'm not entirely sure if that's the right answer here.
TA
Tammi
1 year ago
Okay, let's see. I'm guessing the existence of an employment contract would be the most important factor here, since that would outline the specific rights and obligations of the employee.