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ASQ Exam CSSBB Topic 2 Question 86 Discussion

Actual exam question for ASQ's CSSBB exam
Question #: 86
Topic #: 2
[All CSSBB Questions]

An important step in determining the VOC is:

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Suggested Answer: F

by Cheryl at Apr 29, 2024, 12:43 PM

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Wai
1 months ago
Wow, D) measure the virtual operating continuum potential? I thought we were talking about real-world customers, not some sci-fi mumbo-jumbo.
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Jess
20 days ago
User 1: A) establish viable or comprehensive process feedback loops
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Blossom
1 months ago
F) none of the above. This is a trick question - the real answer is to consult a ouija board and let the spirits guide you to the VOC.
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Alease
1 months ago
I'd go with D) measure the virtual operating continuum potential. Sounds like the most technical and impressive-sounding option, so it must be the right answer!
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Reta
2 months ago
I'm pretty sure the answer is E) all of the above. Establishing feedback loops, understanding corporate values, and identifying the customer are all important steps in the VOC process.
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Donte
24 days ago
Yes, it's important to have a comprehensive approach to understanding the Voice of the Customer.
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Carlee
1 months ago
I agree, all of those steps are crucial in determining the VOC.
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Filiberto
1 months ago
I think the answer is A) establish viable or comprehensive process feedback loops.
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Marjory
2 months ago
I believe the answer is E) all of the above because all the options are important in determining the VOC.
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Kindra
2 months ago
I agree with Pamela, understanding the customer is crucial for determining the VOC.
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Glory
2 months ago
I think the correct answer is C) identify the customer. Knowing who your customers are is crucial in determining their needs and expectations, which is the foundation of the VOC.
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Pamela
2 months ago
I think the answer is C) identify the customer.
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