I feel confident about this one. The key is to identify the costs that remain constant (fixed) and those that vary with the level of activity (variable). Based on the descriptions, I think option C is the best answer.
This seems like a tricky one. I'm not sure if I should focus on dividing up the tasks or having everyone work together. I'll need to think it through carefully.
I think D is the correct answer. Quality Function Deployment is all about identifying customer requirements and translating them into product features.
Annette
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