ASQ Exam CSQE Topic 1 Question 9 Discussion

Actual exam question for ASQ's CSQE exam

Question #: 9
Topic #: 1

[All CSQE Questions]

Which of the following sources of information would be most appropriate for a company to use to measure and monitor customer satisfaction?

AComprehensive surveys covering all aspects of the customer experience

BSoftware quality's attributes that have been classified as 'critical' by key customers

CFeedback from customers regarding reliability data, especially concerning increases in the mean time to failure in the company's products

DMarket analysis reports that incorporate customer preferences when comparing the features of the company's products with those of its key competitors

Show Suggested Answer

Suggested Answer: B

Root cause analysis (RCA) is a systematic process used to identify the underlying causes of a problem. It is the most appropriate technique for identifying the source of a problem due to the following reasons:

Problem Identification: RCA focuses on identifying the fundamental issues that lead to a problem, rather than just addressing the symptoms.

Systematic Approach: It involves a structured methodology to investigate and analyze the problem, ensuring that all potential causes are considered.

Effective Solutions: By understanding the root causes, organizations can implement effective and long-lasting solutions to prevent recurrence.

by Gertude at Jul 16, 2024, 07:18 PM

Limited Time Offer

25%

Off

Get Premium CSQE Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Sabra

19 days ago

I'm gonna have to go with option A. It's the only one that actually mentions the word 'satisfaction' in the question. The others are just trying to trick us!

upvoted 0 times

...

Reid

20 days ago

Option C is just plain weird. Reliability data and mean time to failure? That's more about product quality, not customer satisfaction.

upvoted 0 times

...

Kenda

25 days ago

I'm not sure about option B. Focusing only on 'critical' software quality attributes might miss important aspects of the customer experience.

upvoted 0 times

Margret

8 days ago

C) Reliability data from customers can help identify potential issues with the products.

upvoted 0 times

...

Gabriele

19 days ago

A) Comprehensive surveys covering all aspects of the customer experience would provide a more holistic view.

upvoted 0 times

...

2 months ago

I think A) Comprehensive surveys would be the best option.

upvoted 0 times

...