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ASQ CQIA Exam - Topic 7 Question 11 Discussion

Actual exam question for ASQ's CQIA exam

Question #: 11
Topic #: 7

[All CQIA Questions]

Which of the following definitions best describes the IT Infrastructure Library (ITIL)?

AA documented framework of proven best practices in Service Management

BA prescriptive process for managing Service Improvement Projects

CA methodology for supporting and delivering IT services

DA quality standard in managing customer relationships

Show Suggested Answer

Suggested Answer: A

by Fletcher at May 04, 2022, 06:27 PM

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Vonda

8 months ago

B sounds interesting, but it’s not really what ITIL focuses on.

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Gail

9 months ago

Wait, is it really just a framework? Seems too simple.

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Eleni

9 months ago

I thought it was more about methodologies, not just best practices.

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Alesia

9 months ago

Totally agree, A is the right choice!

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Kallie

9 months ago

ITIL is all about best practices in Service Management.

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Clemencia

9 months ago

I've got this! Skewed distributions occur when the data comes from different sources, even though they're supposed to be the same. It's a good thing I reviewed this concept in my study guide. I'll mark the correct answer.

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Kanisha

9 months ago

I'm not sure about avoiding competitive disadvantages... does that even count as a corporate strategy issue?

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Andra

10 months ago

I wonder if the surface free of vibration is also a key factor. I remember we talked about that in class, but I'm not sure if it's the most essential.

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