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ASQ CQIA Exam - Topic 4 Question 6 Discussion

Which of the following metrics would you most associate with the Service Desk?
A) The number of high priority incidents occurring
B) The support team which resolves the greatest number of problems
C) The number of problems solved in a day
D) The mean time between failure

ASQ CQIA Exam - Topic 4 Question 6 Discussion

Actual exam question for ASQ's CQIA exam
Question #: 6
Topic #: 4
[All CQIA Questions]

Which of the following metrics would you most associate with the Service Desk?

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Suggested Answer: A

by Blair at May 05, 2022, 07:49 PM

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Edwin
8 months ago
Wait, are we really measuring mean time between failures for a Service Desk? Sounds odd!
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Abel
9 months ago
D seems a bit off for a Service Desk metric, right?
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Shawna
9 months ago
C is key too, solving problems daily is what we do!
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Gabriele
9 months ago
I think B makes more sense, it's about efficiency.
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Cecilia
9 months ago
Definitely A, high priority incidents are critical!
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Adelle
9 months ago
I'm a bit confused by this question. I know Citrix Cloud is a cloud-based service, but I'm not sure which specific components the customer is responsible for managing. I'll need to review the Citrix documentation to make sure I understand the migration process.
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Truman
10 months ago
Wait, I'm confused. Do I need to consider anything else besides the benefit and cost numbers? I want to make sure I'm not missing any important factors.
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