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Which of the following metrics would you most associate with the Service Desk?
Suggested Answer: A
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7 comments · newest first
ED
Edwin
11 months ago
Wait, are we really measuring mean time between failures for a Service Desk? Sounds odd!
AB
Abel
12 months ago
D seems a bit off for a Service Desk metric, right?
SH
Shawna
12 months ago
C is key too, solving problems daily is what we do!
GA
Gabriele
12 months ago
I think B makes more sense, it's about efficiency.
CE
Cecilia
1 year ago
Definitely A, high priority incidents are critical!
AD
Adelle
1 year ago
I'm a bit confused by this question. I know Citrix Cloud is a cloud-based service, but I'm not sure which specific components the customer is responsible for managing. I'll need to review the Citrix documentation to make sure I understand the migration process.
TR
Truman
1 year ago
Wait, I'm confused. Do I need to consider anything else besides the benefit and cost numbers? I want to make sure I'm not missing any important factors.