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ASQ CQIA Exam - Topic 4 Question 6 Discussion

Actual exam question for ASQ's CQIA exam
Question #: 6
Topic #: 4
[All CQIA Questions]

Which of the following metrics would you most associate with the Service Desk?

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Suggested Answer: A

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Edwin
4 months ago
Wait, are we really measuring mean time between failures for a Service Desk? Sounds odd!
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Abel
4 months ago
D seems a bit off for a Service Desk metric, right?
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Shawna
4 months ago
C is key too, solving problems daily is what we do!
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Gabriele
4 months ago
I think B makes more sense, it's about efficiency.
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Cecilia
5 months ago
Definitely A, high priority incidents are critical!
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Adelle
5 months ago
I'm a bit confused by this question. I know Citrix Cloud is a cloud-based service, but I'm not sure which specific components the customer is responsible for managing. I'll need to review the Citrix documentation to make sure I understand the migration process.
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Truman
5 months ago
Wait, I'm confused. Do I need to consider anything else besides the benefit and cost numbers? I want to make sure I'm not missing any important factors.
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