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ASQ CQIA Exam - Topic 3 Question 37 Discussion

Actual exam question for ASQ's CQIA exam

Question #: 37
Topic #: 3

[All CQIA Questions]

Why is Service Management so important to IT service providers?

AThe success of many businesses depends upon the quality of their IT

BIt's the only way to manage IT in the Internet age

CIt's contained within the IT Infrastructure Library

DIt's the first non-proprietary initiative for the management of IT systems

Show Suggested Answer

Suggested Answer: A

by Blythe at Jul 19, 2026, 08:43 PM

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Huey

1 day ago

For sure, without good service management, chaos reigns!

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Elmira

6 days ago

D) Wait, is it really the first non-proprietary initiative?

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Rosalind

11 days ago

C) Yep, ITIL is a big deal in service management!

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Major

17 days ago

B) I disagree, there are other ways to manage IT too.

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Florinda

22 days ago

A) Totally true! Quality IT is key for business success.

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Rosalyn

27 days ago

I vaguely recall that D mentioned something about non-proprietary initiatives, but I’m not confident that’s the main reason for service management’s importance.

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Jacquline

1 month ago

I think I read something about the IT Infrastructure Library being important for service management, so maybe C is a contender?

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Merilyn

1 month ago

I’m not entirely sure, but I feel like B could be relevant since IT is so crucial in today’s digital world.

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Ronnie

1 month ago

I remember discussing how the quality of IT services can really impact overall business success, so I think A might be the right choice.

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