ASQ CQIA Exam - Topic 3 Question 17 Discussion

Actual exam question for ASQ's CQIA exam

Question #: 17
Topic #: 3

[All CQIA Questions]

Which of these is/are TRUE?

1. Functional escalation is an essential part of the Incident Management process

2. All calls to the Service Desk should be treated as incidents

3. Service Requests can be handled by Service Desk Staff

A1 and 3

BAll three of them

COnly 1

D1 and 2

Show Suggested Answer

Suggested Answer: A

by Gracia at May 04, 2022, 12:20 AM

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Ora

4 months ago

I think all three statements are true!

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Leatha

4 months ago

Wait, are we sure all calls should be treated as incidents?

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Bette

4 months ago

Service Requests can totally be handled by Service Desk staff.

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Elena

4 months ago

I disagree, not all calls are incidents.

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Argelia

5 months ago

Functional escalation is definitely key in Incident Management.

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Blythe

5 months ago

Okay, I think I've got this. The key is that the guest users need to view the company's Facebook page before getting network access. So the URL should point to that Facebook page.

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