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Which of these is/are TRUE?
1. Functional escalation is an essential part of the Incident Management process
2. All calls to the Service Desk should be treated as incidents
3. Service Requests can be handled by Service Desk Staff
Suggested Answer: A
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6 comments · newest first
OR
Ora
11 months ago
I think all three statements are true!
LE
Leatha
12 months ago
Wait, are we sure all calls should be treated as incidents?
BE
Bette
12 months ago
Service Requests can totally be handled by Service Desk staff.
EL
Elena
12 months ago
I disagree, not all calls are incidents.
AR
Argelia
1 year ago
Functional escalation is definitely key in Incident Management.
BL
Blythe
1 year ago
Okay, I think I've got this. The key is that the guest users need to view the company's Facebook page before getting network access. So the URL should point to that Facebook page.