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ASQ CQIA Exam - Topic 2 Question 15 Discussion

Why is there sometimes conflict between the goals of Incident Management and those of Problem Management?
C) Because Problem Management is focusing on identifying permanent solutions and therefore the speed with which these solutions are found is of secondary importance
A) Because specialist support staff do not properly document the work-arounds they identify which consequently prevents the 1st line support staff from applying them the next time the incident occurs
B) Because Problem Management is often carried out by technical staff who also have operations responsibilities and who cannot allocate enough resources to problem solving
D) Because Problem Management staff rarely give feedback spontaneously, forcing the 1st line support staff to chase them

ASQ CQIA Exam - Topic 2 Question 15 Discussion

Actual exam question for ASQ's CQIA exam
Question #: 15
Topic #: 2
[All CQIA Questions]

Why is there sometimes conflict between the goals of Incident Management and those of Problem Management?

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Suggested Answer: C

by Tawna at May 09, 2022, 09:27 PM

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Yvonne
8 months ago
Yeah, and the lack of communication just makes it worse!
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Leota
9 months ago
I've seen it happen where tech staff get too bogged down in details.
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Norah
9 months ago
Wait, are we saying Problem Management doesn't care about speed? That seems off.
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Casey
9 months ago
Totally agree! Speed is everything in incidents.
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Juan
9 months ago
I think it's mainly about priorities. Incident Management needs quick fixes.
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Devora
9 months ago
I'm leaning towards Project D. It's a smaller, more contained part of a larger project, so it might be a good way to dip our toes in and see how the tool performs before committing to a bigger pilot.
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