ASQ CQIA Exam - Topic 2 Question 15 Discussion

Actual exam question for ASQ's CQIA exam

Question #: 15
Topic #: 2

Why is there sometimes conflict between the goals of Incident Management and those of Problem Management?

ABecause specialist support staff do not properly document the work-arounds they identify which consequently prevents the 1st line support staff from applying them the next time the incident occurs

BBecause Problem Management is often carried out by technical staff who also have operations responsibilities and who cannot allocate enough resources to problem solving

CBecause Problem Management is focusing on identifying permanent solutions and therefore the speed with which these solutions are found is of secondary importance

DBecause Problem Management staff rarely give feedback spontaneously, forcing the 1st line support staff to chase them

Show Suggested Answer

Suggested Answer: C

by Tawna at May 09, 2022, 09:27 PM

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8 months ago

I'm leaning towards Project D. It's a smaller, more contained part of a larger project, so it might be a good way to dip our toes in and see how the tool performs before committing to a bigger pilot.

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