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ASQ CQA Exam - Topic 2 Question 96 Discussion

Posted by Cassi on Sep 07, 2024 at 03:15 PM

The following portion of the test includes several Case Studies. Each Case Study includes introductory information about a specific company or audit situation, followed immediately by a set of questions related to the situation described and various audit-related documents, identified by company name.

All of the audit-related documents for these Case Studies are presented in a separate booklet labeled:

CONFIDENTIAL

Audit Documents

These documents were drawn from actual companies and are designed to be examples of genuine audit materials. Their format and contents have not been altered, and they are intended to represent working documents from everyday situations.

Although the documents for the Case Studies are presented separately, the test will be scored as a whole, on a total of 150 questions. You may go back and check your work on any part of the examination until time is called at the end of the testing period.

Two auditors are conducting an internal audit of the Quality Electronics and Elements Co. (QEE) system procedures. During the first day of the audit, the following observations were made.

* An outbound carton with obvious damage was examined by the auditor on the shipping dock.

* A shipment of six (6) boxes to Allied Supply was returned because the customer-required certifications did not accompany the product.

* Unsigned product verification documents were found on stored products.

* Of three (3) cartons found in the accepted materials station, only two of the cartons had labels indicating their contents. When the auditor pointed this out, a customer service representative immediately affixed the proper label to the one unlabeled carton.

* The auditor also found that ''Accepted Material Traveler Cards'' were not attached to any of the cartons in the accepted materials station.

Who is responsible for evaluating the adequacy of QEE's handling and storage practices?

Suggested Answer: C

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35 comments · newest first
MI
Mitsue 10 months ago
Not sure if the customer service department should be involved at all.
MA
Mabelle 11 months ago
Totally agree, the quality assurance manager needs to step up here.
HU
Hubert 11 months ago
Wait, are they really using unsigned documents? That's a huge red flag!
JU
Justine 11 months ago
I think it's more on the shipping manager, honestly.
EV
Eveline 11 months ago
The quality assurance manager should definitely be responsible for this.
LY
Lynsey 12 months ago
I think the quality assurance manager is the right answer. They usually handle the evaluation of procedures and ensure everything meets standards.
ER
Erinn 12 months ago
I feel like it could be any of these options, but I lean towards the shipping manager since they oversee the shipping dock.
NO
Nohemi 12 months ago
This question reminds me of a similar practice case where the quality assurance manager was responsible for compliance. I think that might apply here too.
EL
Ellen 1 year ago
I remember we discussed the roles of different managers in our last study session, but I'm not entirely sure who has the final say on handling practices.
RE
Rebecka 1 year ago
I feel pretty confident about this one. The quality assurance manager seems like the logical choice since the issues observed are related to product quality and handling procedures. The other departments mentioned, like shipping and customer service, have more specific roles, so the quality assurance manager is likely the one responsible for the overall evaluation.
YO
Yong 1 year ago
I'm a bit confused on this one. The case study mentions shipping, receiving, customer service, and quality assurance, but it's not clear who has the primary responsibility. I'll need to re-read the details carefully and think through the different roles and responsibilities.
ED
Edward 1 year ago
Okay, based on the information given, it seems like the quality assurance manager would be the one responsible for evaluating the adequacy of the handling and storage practices. The issues observed, like the unsigned product verification documents and unlabeled cartons, seem to fall under quality assurance.
CH
Chauncey 1 year ago
Hmm, this is a tricky one. There are a lot of different departments and roles mentioned, and I'm not sure which one is ultimately responsible for the handling and storage practices. I'll have to think this through step-by-step.
RI
Ricarda 1 year ago
This seems like a pretty straightforward question about quality control and responsibility for handling practices. I'll need to carefully review the details provided in the case study to determine who is responsible for evaluating the issues observed.
AN
Anglea 1 year ago
I think I know the answer to this one. The task table is likely related to incident management, so the Incident Task and Incident tables would be good choices.
SH
Sherell 1 year ago
I don't know, man. If I was the quality assurance manager, I'd be a little concerned that the auditors found all these issues. Maybe they should get their act together first before evaluating anyone else.
GA
Galen 1 year ago
Haha, the shipping manager? I highly doubt they're responsible for evaluating the overall handling and storage practices. That's like asking the mailman to audit the post office.
ME
Merissa 1 year ago
↳ replying to Galen
C) The quality assurance manager
JU
Justine 1 year ago
↳ replying to Galen
B) Individual shipping and receiving clerks
DO
Dolores 1 year ago
↳ replying to Galen
C) The quality assurance manager
KE
Kenneth 1 year ago
↳ replying to Galen
A) The shipping manager
CA
Caitlin 1 year ago
Hmm, I'm not so sure. The customer service department might also have some responsibility in ensuring proper documentation and handling, especially since a shipment was returned due to missing certifications.
AL
Alyce 1 year ago
↳ replying to Caitlin
C) The quality assurance manager
MU
Muriel 1 year ago
↳ replying to Caitlin
B) Individual shipping and receiving clerks
LA
Lajuana 1 year ago
↳ replying to Caitlin
A) The shipping manager
CR
Cristen 1 year ago
I agree, the quality assurance manager is the most appropriate choice here. The issues raised, such as unsigned documents and improperly labeled materials, are directly related to quality control.
RY
Ryan 1 year ago
↳ replying to Cristen
C) The quality assurance manager
MO
Mollie 1 year ago
↳ replying to Cristen
B) Individual shipping and receiving clerks
ED
Edelmira 1 year ago
↳ replying to Cristen
A) The shipping manager
LI
Lilli 1 year ago
This seems like a clear-cut case of the quality assurance manager being responsible for evaluating the handling and storage practices. They are responsible for ensuring the products meet the required standards.
LA
Lawrence 1 year ago
↳ replying to Lilli
I agree, the quality assurance manager is responsible for evaluating the handling and storage practices.
LA
Lawrence 1 year ago
↳ replying to Lilli
C) The quality assurance manager.
WA
Wayne 1 year ago
I believe it could also be the shipping manager's responsibility to ensure proper handling and storage practices.
FR
Franchesca 1 year ago
I agree with Carmen. The quality assurance manager should evaluate the handling and storage practices.
CA
Carmen 2 years ago
I think the quality assurance manager is responsible.
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