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Question No: 1

MultipleChoice

Who must always authorise a Request for Change before the change is built and tested?

Options

AThe Configuration Manager

BThe Change Initiator

CThe Change Manager

DRelease Management

Question No: 2

MultipleChoice

Which one of the following is NOT the responsibility of a Service Level Manager?

Options

AAnalysing and reviewing agreed service levels

BMaintaining the service catalogue

CNegotiating requests for service

DAssessing the full impact of proposed changes to services

Question No: 3

MultipleChoice

Why is there sometimes conflict between the goals of Incident Management and those of Problem Management?

Options

ABecause specialist support staff do not properly document the work-arounds they identify which consequently prevents the 1st line support staff from applying them the next time the incident occurs

BBecause Problem Management is often carried out by technical staff who also have operations responsibilities and who cannot allocate enough resources to problem solving

CBecause Problem Management is focusing on identifying permanent solutions and therefore the speed with which these solutions are found is of secondary importance

DBecause Problem Management staff rarely give feedback spontaneously, forcing the 1st line support staff to chase them

Question No: 4

MultipleChoice

Which option best definitions best describes the IT Infrastructure Library (ITIL)?

Options

AA documented framework of proven best practices in Service Management

BA prescriptive process for managing Service Improvement Projects

CA methodology for supporting and delivering IT services

DA quality standard in managing customer relationships

Free ASQ CQIA Exam Dumps May 2026