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Question No: 1

MultipleChoice

Which of the following activities describes the team leader's role in a team-based organisation?

Options

ANegotiate additional organizational resources

BReinforcing behavioral changes by rewarding active team members

CEnsuring that the team's decisions and plans are communicated outside the team

DProviding training to team members

Question No: 2

MultipleChoice

A customer is performing a supplier qualification audit for a product that requires environmental control. To ensure that the supplier delivers a safe product. the customer should take Which option best actions?

Options

AObtain a liability waiver from the supplier

BEnsure that the supplier uses a coding system for identifying and tracing all of its products

CEstablish a system to verify that the supplier can meet the specified control criteria

DImplement an environmental safety system in the receiving area

Question No: 3

MultipleChoice

A company's vision and mission statements should be used to generate its

Options

Astrategic plans

Bprocess improvements

Cquality objectives

Dtactical objectives

Question No: 4

MultipleChoice

You have been meeting every day for four days with the purchasing manager, trying to decide the relative responsibilities of the quality and purchasing departments for dealing with supplier problems. Which of the following would likely be least effective at helping reach agreement?

Options

AMeet in a conference room rather than one of your offices.

BWait several days before meeting again.

CWrite a procedure outlining how you believe the process should work.

DSpend more time listening than talking, in order to understand the purchasing manager 's viewpoint.

Question No: 5

MultipleChoice

A department has been asked to name two employees who will become part of a temporary team set up by an external customer to resolve a recurring problem. Which of the following is the least important criterion for selecting the two representatives?

Options

AStrong interpersonal skills

BProblem-solving skills

CNegotiation skills

DKnowledge of the customer 's product

Question No: 6

MultipleChoice

Empowerment can be characterized by each of the following statements except:

Options

AEmployees are able to operate in a state of self-control.

BA partnership is formed between employees and management.

CEmployees are able to make decisions affecting their work.

DManagement relinquishes responsibility to employees.

Question No: 7

MultipleChoice

In your former position of employment you helped develop a statistical software package that the company markets, and because of your position there you receive royalties on the sales. Your current employer needs to purchase some statistical software and has asked you to select the best available package. You believe that the one sold by your former employer best meets the criteri a. You should:

Options

AState that you can not participate in the selection process because of your potential bias.

BTell the company of your financial interest in the software selected, along with the reasons for selecting it as the best option.

CSimply purchase the software because you know it is the best based on the matrix you used for analysis of the various packages.

DSelect another statistical software package to avoid any possible perception of bias.

Question No: 8

MultipleChoice

Which of the following best describes the differences between crossfunctional and matrix organizations?

Options

ACross-functionals deal with companywide issues, whereas matrices focus on specific projects.

BCross-functionals are often temporary, whereas matrices are permanent.

CCross-functionals deal with internal groups, whereas matrices deal with external groups.

DCross-functionals usually consist of personnel with technical skills, whereas matrices usually consist of high-level functional executives.

Question No: 9

MultipleChoice

Which of the following are good reasons for including workforce personnel on project teams?

i. Provide subject matter expertise.

ii. Reduce the upper management time commitment.

iii. Increase worker participation in the improvement process.

IV. Reduce the direct-labor allocation on over-budget product lines.

Options

AI and III only

BII and IV only

CI, III, and IV only

DI, II, III, and IV

Question No: 10

MultipleChoice

Which of the following is not a type of organizational structure?

Options

AStrategic

BProcess

CCollateral

DMatrix

Question No: 11

MultipleChoice

Which of the following are ways to promote quality and teamwork in organizations?

i. Reducing hierarchies

ii. Creating steering committees

iii. Recognizing internal customers

IV. Structuring the organization into teams

Options

AI and III only

BII and IV only

CI, II, and III only

DI, II, III, and IV

Question No: 12

MultipleChoice

An important benefit of using an internal change agent versus an external change agent is to:

Options

AGuarantee reduction of the cycle time for quality improvement because the internal change agent already knows what needs to be done and how to do it.

BSet more goals for improvement because the internal change agent has a greater interest in the outcome.

CGain greater support for change from a respected leader who understands the company's key business factors and the need for change.

DBetter protect the needs of all stakeholders by providing feedback to top management that is nonthreatening and more objective.

Question No: 13

MultipleChoice

Studies in the healthcare field have identified stethoscopes as one major cause of patient infections. To combat this cause, all healthcare professionals are urged to sterilize their stethoscopes before and after using with each patient. What approach would be best to ensure that this happens?

Options

AProvide dispensers with sterilization pads at the entrance to all patient rooms, examining rooms, labs, and operating areas. Periodic unscheduled audits will be taken of the number of pads used. Praise or reprimand will be given based on audit findings.

BSame as A above except each wrapper includes a coupon for entering a weekly drawing for a prize of one's choice, and no audit will be conducted.

CSame as A above, except wrappers are saved and turned in to supervisor/ department head at end of each shift and no audit will be conducted. Cooperating professionals will receive positive reinforcement for taking action, regardless of number of wrappers submitted.

DProfessionals working in each unit will be allowed to design their own unit's nonmonetary incentive/reminder for participating in the stethoscope sterilization initiative.

Question No: 14

MultipleChoice

The most effective approach for initiating a breakthrough process reengineering effort would be to:

Options

AHire an external consultant to direct the planning and implementation of the process change

BForm a cross-functional project team to carry out the process change

CAppoint a change agent/sponsor, select a project manager, develop a preliminary plan (including feasibility analysis), obtain funds for detail planning, form a cross-functional project team, plan project details, obtain approval, and implement project. Retain an experienced external consultant as an advisor on issues where internal expertise may be lacking.

DCreate an awareness of the need for change and communicate a vision of what the change will accomplish

Question No: 15

MultipleChoice

Which of the following is not usually a role of a manager?

Options

ASelects people to fill job vacancies

BMentors a potential candidate for management

CDetermines the legality of a supplier--partnership agreement

DOrganizes the work to be done

Question No: 16

MultipleChoice

A leader derives her or his leadership role from:

Options

AHer or his experience and training

BAcceptance of her or his direction by the followers

CTop management

DAcceptance by the external customers and the public

Question No: 17

MultipleChoice

Situational leadership is applicable when:

i. One approach does not meet every situation

ii. A new person on the job requires a lot of direction

iii. A new process has been introduced

IV. The performer has mastered the task assigned

Options

AII and III only

BIV only

CI, II, III, and IV

DIII only

Question No: 18

MultipleChoice

Organizational culture is comprised of:

Options

AOrganization policy

BStrategic plans

CValues, norms, and assumptions shared by the organization members

DCore competency of the organization

Question No: 19

MultipleChoice

The decision-making authority delegated to lower management levels depends on:

i. The situation

ii. The extent of centralization or decentralization

iii. Which people in the organization have the best information

VII. The complexity of the environment in which the organization

functions

Options

AI and III

BII and IV

CI, II, and IV

DI, II, III, and IV

Question No: 20

MultipleChoice

''Leaders of the future can no longer afford insularity. It is simply not an option in increasingly boundary-less organizations driven by customer power... now they must destroy those walls and replace them with bridges.'' Key roles of a leader include being all of the following Except:

Options

AFacilitator

BAppraiser

CForecaster

DNone of these

Free ASQ CMQ-OE Exam Dumps May 2026