This looks straightforward. Based on my understanding of the Salesforce clouds, I think B2C Commerce and Service Cloud are the two systems that would be considered authoritative for the data described in the question.
Ha, honesty is the key here, isn't it? You can't really control someone's potential or capability, but you can definitely control your own honesty. Nice one!
C definitely sounds like the correct answer. Honesty is something we can control, and the degree of control needed depends on the individual. This is a great question!
Dean
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