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You are providing follow-along services for a 19-year-old female who is working at a hotel cleaning rooms. She is Hispanic, English is her second language, and she has autism. Although she has been doing this job for several months, the manager indicates that she is having difficulty displaying toiletries. These products appear identical except for their names. The manager reports that many guests have complained about their room missing specific toiletry items. What FIRST step should you take in helping this worker improve her job performance?
Suggested Answer: A
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22 comments · newest first
SI
Silva
11 months ago
I wonder if she even knows what the toiletries are supposed to be.
IL
Ilona
11 months ago
Pairing her with a co-worker sounds like a great idea!
LO
Lourdes
11 months ago
Wait, how can she distinguish toiletries if they all look the same?
LE
Leatha
11 months ago
Not sure if that's the best first step. Maybe she needs a different job duty?
FL
Florinda
11 months ago
I think asking a bilingual co-worker is a smart move!
SH
Sherly
12 months ago
I think talking to her about whether the job is a good fit is important, but it might be too early for that. We should try to solve the current problem first.
WI
Willodean
12 months ago
Pairing her with a co-worker sounds like a good idea, but I wonder if that would really help her with the specific toiletry issue.
NU
Nu
12 months ago
I’m not sure if asking for a job duty change is the best first step. It feels like we should try to support her in her current role first.
CR
Cristy
1 year ago
I remember we talked about the importance of communication in these situations, so asking a bilingual co-worker might help her understand the toiletries better.
CH
Chi
1 year ago
Talking to the individual directly to see if this is the right job for her seems like a good first step. We want to make sure she's set up for success, so understanding her perspective will be key.
WI
Winifred
1 year ago
Hmm, pairing her with a co-worker as a natural support could be a good option. That way she has someone to learn from and lean on. I'll make sure to consider that as a potential solution.
MA
Margarett
1 year ago
I'm a little unsure about this one. Should I just ask the manager for an accommodation right away, or is there something else I should try first? I want to make sure I'm taking the right approach.
WE
Weldon
1 year ago
This seems like a tricky situation, but I think I'd start by asking a bilingual Hispanic co-worker for some tips on how they distinguish the toiletries. That could give us some helpful cues to pass along.
JO
Johna
1 year ago
Okay, let's see. The patient overdosed on tricyclic antidepressants, so I'm thinking the CPT code might be related to that. I'll have to double-check the options.
SH
Sherita
1 year ago
Option C, providing feedback to the COE, seems like a valuable activity to include when recycling capability. I'll make sure to consider that as a possibility.
LY
Lynda
1 year ago
I'm a bit confused by this question. Stakeholder Analysis doesn't seem directly relevant, but the other options all seem plausible. I'll have to review my notes to decide the best approach.
MA
Maybelle
1 year ago
Hmm, this seems straightforward. TFTP is a common way to remotely transfer files, and hashing them would help ensure integrity. I'm pretty confident I can get this one right.
DI
Diane
2 years ago
That sounds like a good solution. Having someone to assist her could make a big difference.
IR
Irene
2 years ago
Then, maybe pairing her with a co-worker for support could be a good idea.
EV
Evette
2 years ago
But what if she still struggles even with the cues?
LI
Lisha
2 years ago
I agree. It's important to understand how she can distinguish the toiletries.
IR
Irene
2 years ago
I think the first step should be to ask a bilingual Hispanic co-worker for cues.