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Apple SVC-19A Exam Questions

Status: RETIRED
Exam Name: Apple Service Fundamentals Exam
Exam Code: SVC-19A
Related Certification(s): Apple Fundamentals Certification
Certification Provider: Apple
Number of SVC-19A practice questions in our database: 70 (updated: 14-01-2025)
Expected SVC-19A Exam Topics, as suggested by Apple :
  • Topic 1: Apple Product Knowledge: This topic of the Apple Service Fundamentals certification exam is all about specifications, features, and functionalities of different Apple devices.
  • Topic 2: Apple Services: Aspiring hardware maintenance managers who attempt the Apple SVC-19A get knowledge about different services of Apple, including App Store, iCloud, and AppleCare.
  • Topic 3: Troubleshooting Techniques: In this topic of the Apple Service Fundamentals certification exam, you learn how to diagnose and resolve basic software and hardware issues.
  • Topic 4: Repair Procedures: This topic of the Apple SVC-19A exam evaluates skills of hardware maintenance managers about repairing Apple devices and safety protocols.
  • Topic 5: Customer Interaction: Apple hardware maintenance managers learn such practices that ensure effective support and communication in a customer service environment.
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Dallas

2 days ago
Pass4Success really came through with their exam prep materials. The questions were very similar to what I encountered on the actual test.
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Viva

17 days ago
Security features of various Apple devices were tested. Understand concepts like Activation Lock, Find My, and data encryption methods.
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Delpha

28 days ago
Just aced the Apple Service Fundamentals Exam! Pass4Success, you're a lifesaver. Your questions were spot on!
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Lynelle

1 months ago
The exam included questions on Apple's repair tracking systems. Know the steps for creating and managing repair orders in GSX.
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Jolene

2 months ago
Customer service scenarios were prevalent. Study Apple's guidelines for effective communication and problem resolution with customers.
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Evangelina

2 months ago
Apple cert achieved! Pass4Success, your practice tests were a game-changer. Prepped me perfectly in no time.
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Wenona

2 months ago
Make sure you understand Apple's diagnostic tools and processes. There were several questions on running Apple Diagnostics and interpreting results.
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Karina

3 months ago
Passed the exam thanks to Pass4Success! Their practice tests really helped me focus on the most relevant topics.
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Jess

3 months ago
Thank you, Pass4Success! Your exam questions were key to my success in the Apple Service Fundamentals Exam.
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Carey

3 months ago
Safety protocols were a key topic. Be ready for questions on proper handling of swollen batteries and other potentially hazardous situations.
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Dottie

3 months ago
Just passed the Apple Service Fundamentals Exam! The practice questions from Pass4Success were a great resource. There was a tricky question about the different AppleCare plans and what they cover. I wasn't certain of my answer, but I made it through.
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Nickie

4 months ago
The exam tested knowledge of Apple's repair documentation resources. Know where to find and how to use GSX, ASW, and other service guides.
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Val

4 months ago
Passed my Apple cert exam today! Pass4Success, you rock! Your questions were exactly what I needed for quick prep.
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Levi

4 months ago
Lots of questions on identifying genuine Apple parts. Familiarize yourself with serialization and authentication methods for various components.
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Trina

4 months ago
I passed the Apple Service Fundamentals Exam with the help of Pass4Success practice questions. One question that confused me was about the best way to handle a customer complaint regarding a software issue. I wasn't sure of the best approach, but I passed.
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Jackie

4 months ago
Don't underestimate the importance of knowing Apple's privacy policies. There were multiple questions on data protection and customer privacy practices.
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Jill

5 months ago
Apple Service Fundamentals Exam: check! Pass4Success made it possible with their accurate practice tests. Highly recommend!
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Remedios

5 months ago
Excited to announce that I passed the Apple Service Fundamentals Exam! The Pass4Success practice questions were very useful. There was a question about identifying the correct Apple product based on a serial number. I wasn't confident, but I passed.
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Tina

5 months ago
The exam had several questions on Apple's warranty policies. Study AppleCare+ coverage details and standard warranty terms thoroughly.
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Edmond

5 months ago
I successfully passed the Apple Service Fundamentals Exam, and the practice questions from Pass4Success were essential. One question that puzzled me was about the correct procedure for replacing a MacBook battery. I wasn't entirely sure, but I still managed to pass.
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Ines

5 months ago
Thank you Pass4Success for the spot-on practice questions! They really helped me prepare for the exam's format and difficulty level.
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Tegan

6 months ago
Couldn't have cleared the Apple cert without Pass4Success. Their prep materials were a lifesaver!
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Loise

6 months ago
Happy to share that I passed the Apple Service Fundamentals Exam! The Pass4Success practice questions were a big help. There was a challenging question about diagnosing a hardware issue using specific troubleshooting techniques. I wasn't certain of my answer, but I passed.
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Celestina

6 months ago
ESD safety procedures were a big focus. Be prepared for scenario-based questions on proper handling of sensitive components.
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Onita

6 months ago
I passed the Apple Service Fundamentals Exam thanks to the practice questions from Pass4Success. One question that threw me off was about the different types of Apple services available. I wasn't sure which service covered a specific scenario, but I made it through.
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Justine

7 months ago
Whew, that exam was tough! Glad I used Pass4Success materials. Their questions were super relevant and helped me pass.
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Emeline

7 months ago
Surprised by the depth of questions on Apple's business structure. Know the differences between Apple Store, Apple Authorized Service Provider, and Independent Repair Provider programs.
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Thea

7 months ago
Just cleared the Apple Service Fundamentals Exam! The practice questions from Pass4Success were invaluable. There was a tricky question about handling a customer who was upset about a delayed repair. I wasn't confident in my response, but I still passed.
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Leah

7 months ago
Just passed the Apple Service Fundamentals Exam! The questions on Apple's environmental initiatives were tricky. Make sure you understand their recycling programs and green energy efforts.
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Talia

7 months ago
I recently passed the Apple Service Fundamentals Exam, and the Pass4Success practice questions were a great help. One question that stumped me was about identifying the correct model number for a specific Apple product. I wasn't entirely sure, but I managed to pass the exam.
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Vivan

8 months ago
Just passed the Apple Service Fundamentals Exam! Thanks Pass4Success for the spot-on practice questions. Saved me tons of study time!
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Tish

10 months ago
Just passed the Apple Service Fundamentals exam! A key focus was on Apple's ESD precautions. Expect questions on proper grounding techniques and handling sensitive components. Study the specific steps for ESD protection in Apple's service environment. Thanks to Pass4Success for their spot-on practice questions – they really helped me prepare quickly!
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Free Apple SVC-19A Exam Actual Questions

Note: Premium Questions for SVC-19A were last updated On 14-01-2025 (see below)

Question #1

Wendell explains that his iPhone X is dropping calls. Which of the following is an open question that would best help you further evaluate the issue with Wendell?

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Correct Answer: D

Question #2

Which of the following statements empathize with the customer or helps resolve a conflict? (Choose three.)

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Correct Answer: D, E, G

Question #3

You are in the process of isolating a customer issue and have ruled out an environmental or educational cause. You suspect the issue is with the device.

If the issue is with the device software, which of the following are possible causes? (Choose three.)

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Correct Answer: C, D, E

Question #4

Which of the following gestures should be avoided when welcoming a customer? (Choose two.)

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Correct Answer: A, B

Question #5

Please refer to the following information to answer the questions on the right.

Lucille has issues with her Apple device and takes it to an Apple Service Provider where Baron, a technician, assists her. Without much knowledge about the technical aspects of her device, Lucille vaguely describes the issues to Baron.

Which of the following skills would help Baron verify that he understood the issue that Lucille described?

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Correct Answer: D

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