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Apple SVC-19A Exam

Certification Provider: Apple
Exam Name: Apple Service Fundamentals Exam
Number of questions in our database: 70
Exam Version: Nov. 22, 2023
SVC-19A Exam Official Topics:
  • Topic 1: Single Topic

Free Apple SVC-19A Exam Actual Questions

The questions for SVC-19A were last updated On Nov. 22, 2023

Question #1

If Michel accidentally drops a replacement top case assembly with battery for a MacBook Pro (Retina, 15-inch, Mid 2015), what steps should he take before continuing with the repair?

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Correct Answer: A

Question #2

Wendell explains that his iPhone X is dropping calls. Which of the following is an open question that would best help you further evaluate the issue with Wendell?

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Correct Answer: D

Question #3

Laura is performing a visual inspection of an embedded battery. What kinds of cosmetic issues should she look for? (Choose two.)

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Correct Answer: D, G

Question #4

If Michel accidentally drops a replacement top case assembly with battery for a MacBook Pro (Retina, 15-inch, Mid 2015), what steps should he take before continuing with the repair?

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Correct Answer: A

Question #5

Please refer to the following information to answer the questions on the right.

Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.

She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.

Based on the information Debra gave you and what you have observed, what is a logical question to ask next?

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Correct Answer: C


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