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Apple SVC-19A Exam

Certification Provider: Apple
Exam Name: Apple Service Fundamentals Exam
Number of questions in our database: 70
Exam Version: Mar. 17, 2024
SVC-19A Exam Official Topics:
  • Topic 1: Single Topic
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Free Apple SVC-19A Exam Actual Questions

The questions for SVC-19A were last updated On Mar. 17, 2024

Question #1

From the following, select the best description of cosmetic condition that would be included in good case notes.

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Correct Answer: C

Question #2

Wendell explains that his iPhone X is dropping calls. Which of the following is an open question that would best help you further evaluate the issue with Wendell?

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Correct Answer: D

Question #3

From the following, select the best description of cosmetic condition that would be included in good case notes.

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Correct Answer: C

Question #4

Please refer to the following information to answer the questions on the right.

Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.

She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.

Based on the information Debra provided, which of the following resources can you share with her that explains the cause of the issue?

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Correct Answer: D

Question #5

In the systematic troubleshooting approach, which of the following statements is true about isolating an issue?

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Correct Answer: A


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