Apple SVC-19A Exam

Certification Provider: Apple

Exam Name: Apple Service Fundamentals Exam

Number of questions in our database: 70

Exam Version: Nov. 22, 2023

SVC-19A Exam Official Topics:

Topic 1: Single Topic

Free Apple SVC-19A Exam Actual Questions

The questions for SVC-19A were last updated On Nov. 22, 2023

Question #1

If Michel accidentally drops a replacement top case assembly with battery for a MacBook Pro (Retina, 15-inch, Mid 2015), what steps should he take before continuing with the repair?

AVisually inspect the top case assembly with battery for damage and let it sit on the workbench for 2 hours to observe if any events occur. If none occurs, continue the repair with that service part.

BVisually inspect the top case assembly with battery that fell to the floor and replace it with a new service part if the damage exceeds the damage thresholds.

CDispose of the top case assembly with battery that fell to the floor and use an undamaged service part instead.

DContinue using the top case assembly with battery that fell to the floor if there are no signs of damage.

Reveal Solution

Correct Answer: A

Question #2

Wendell explains that his iPhone X is dropping calls. Which of the following is an open question that would best help you further evaluate the issue with Wendell?

AHow is the rest of your experience with the iPhone, aside from the dropped calls?

BDo you find that you are driving in a car when these dropped calls occur?

CAre you in an elevator or a parking garage when the iPhone drops the calls?

DCould you please tell me about the situations when your iPhone drops calls?

Reveal Solution

Correct Answer: D

Question #3

Laura is performing a visual inspection of an embedded battery. What kinds of cosmetic issues should she look for? (Choose two.)

AUPC Code

BApple product serial number

CIATA complice label

DScratches

EQR Code

FApple logo

GDents or dot imprints

Reveal Solution

Correct Answer: D, G

Question #4

If Michel accidentally drops a replacement top case assembly with battery for a MacBook Pro (Retina, 15-inch, Mid 2015), what steps should he take before continuing with the repair?

AVisually inspect the top case assembly with battery for damage and let it sit on the workbench for 2 hours to observe if any events occur. If none occurs, continue the repair with that service part.

BVisually inspect the top case assembly with battery that fell to the floor and replace it with a new service part if the damage exceeds the damage thresholds.

CDispose of the top case assembly with battery that fell to the floor and use an undamaged service part instead.

DContinue using the top case assembly with battery that fell to the floor if there are no signs of damage.

Reveal Solution

Correct Answer: A

Question #5

Please refer to the following information to answer the questions on the right.

Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.

She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.

Based on the information Debra gave you and what you have observed, what is a logical question to ask next?

ADid you try to plug in the power adapter to a different wall socket in your home?

BDo you have the same issue when charging with the power adapter that came with your iPad Pro?

CHave you tried charging with a different USB to Lightning cable?

DAre you aware of any other ways you can charge an iPad Pro, like using a computer?

Reveal Solution

Correct Answer: C

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