Apple Exam SVC-19A Topic 5 Question 70 Discussion

Actual exam question for Apple's SVC-19A exam

Question #: 70
Topic #: 5

Confrontational phrasing is always a mistake but some phrases are poorer than others. Which of the following confrontational phrases is most likely to cause a conflicted conversation?

AYour iPhone only has one speaker on the bottom.

BIt turns out your iPhone only has one speaker on the bottom.

CThere is just one speaker on the iPhone.

DYou are wrong. Your iPhone only has one speaker on the bottom.

Show Suggested Answer

Suggested Answer: D

by Christoper at Aug 23, 2024, 07:19 PM

Limited Time Offer

25%

Off

Get Premium SVC-19A Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Carolynn

7 months ago

I bet the person who wrote option D) is the type to start an argument at the Genius Bar over their iPhone's speaker placement.

upvoted 0 times

...

Britt

7 months ago

Haha, imagine someone just saying 'You are wrong' to start a conversation. That's a surefire way to get people riled up!

upvoted 0 times

...

Kenny

7 months ago

B) is the best approach - it's more neutral and factual, not making it personal.

upvoted 0 times

Karol

6 months ago

D) You are wrong. Your iPhone only has one speaker on the bottom.

upvoted 0 times

...

Claribel

6 months ago

C) There is just one speaker on the iPhone.

upvoted 0 times

...

Dorothy

6 months ago

B) It turns out your iPhone only has one speaker on the bottom.

upvoted 0 times

...

Jeannetta

6 months ago

C) There is just one speaker on the iPhone.

upvoted 0 times

...

Kasandra

6 months ago

A) Your iPhone only has one speaker on the bottom.

upvoted 0 times

...

Theola

6 months ago

B) It turns out your iPhone only has one speaker on the bottom.

upvoted 0 times

...

Jacklyn

6 months ago

A) Your iPhone only has one speaker on the bottom.

upvoted 0 times

...

Gwenn

7 months ago

I agree, D) is the worst option. It's just straight-up accusatory, not a good way to have a productive conversation.

upvoted 0 times

Lisha

6 months ago

C) There is just one speaker on the iPhone.

upvoted 0 times

...

Bobbye

6 months ago

B) It turns out your iPhone only has one speaker on the bottom.

upvoted 0 times

...

Yun

7 months ago

A) Your iPhone only has one speaker on the bottom.

upvoted 0 times

...

Jettie

7 months ago

I disagree, I think option C is the most likely to cause conflict because it states a fact without room for discussion.

upvoted 0 times

...

Emilio

8 months ago

I feel like option B is also pretty confrontational, it implies a sense of surprise and disappointment.

upvoted 0 times

...

Desiree

8 months ago

I agree with Alexia, option D is too direct and accusatory.

upvoted 0 times

...

Alexia

8 months ago

I think option D is the most confrontational.

upvoted 0 times

...

Alethea

8 months ago

D) is definitely the most confrontational. It's aggressive and puts the other person on the defensive right away.

upvoted 0 times

Dannette

7 months ago

D) You are wrong. Your iPhone only has one speaker on the bottom.

upvoted 0 times

...

Lashawn

7 months ago

C) There is just one speaker on the iPhone.

upvoted 0 times

...

Shawnta

7 months ago

B) It turns out your iPhone only has one speaker on the bottom.

upvoted 0 times

...

Kanisha

8 months ago

A) Your iPhone only has one speaker on the bottom.

upvoted 0 times

...