Apple Exam SVC-19A Topic 1 Question 68 Discussion

Actual exam question for Apple's SVC-19A exam

Question #: 68
Topic #: 1

If the battery inside an iPhone is dented, punctured, swollen, or otherwise damaged, which of the following is the proper next step to take?

AReassemble the iPhone and replace whole unit.

BReassemble the iPhone and return it to the customer.

CTurn on the device and run it until the battery is below 50 percent charge, then replace the battery carefully.

DRemove the battery carefully, then replace it.

Show Suggested Answer

Suggested Answer: C

by Sherrell at Jul 17, 2024, 08:52 PM

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Kris

10 months ago

Hmm, I'd say C too. Can't go wrong with precise, factual observations. Beats 'dented like it was dropped' any day!

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Mattie

10 months ago

I'm gonna have to go with C. It's the most professional-sounding description, without any subjective judgments.

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Art

10 months ago

D sounds like it could be the right answer. 'Big ding' and 'probably dropped or thrown' give a good sense of the damage.

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Brandon

9 months ago

Yeah, it really paints a clear picture of the damage.

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Mira

9 months ago

I agree, D does seem like the best description.

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James

10 months ago

I'd go with B. 'Badly dinged' and 'crack' give a more comprehensive picture of the overall cosmetic state.

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Shawnda

9 months ago

D seems like a strong choice as well, mentioning a big ding possibly from being dropped or thrown.

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Chi

9 months ago

I think C is a good option too, it mentions a significant dent suggesting impact.

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Truman

9 months ago

I agree, B does provide a detailed description of the cosmetic condition.

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Ligia

10 months ago

Definitely C. The specific details about the location and nature of the dent suggest a clear, objective description of the condition.

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Brittney

10 months ago

C stands out with the specific mention of the dent location and impact suggestion.

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Amie

10 months ago

I think C is the best choice for describing the cosmetic condition accurately.

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Deonna

10 months ago

Yeah, C gives a clear picture of the condition compared to the other options.

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Sol

10 months ago

I agree, C provides specific details that would be helpful in case notes.

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Yolande

11 months ago

I'm not sure, but I think D) Big ding; probably dropped or thrown could also be a good description.

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Chuck

11 months ago

I agree with Cammy, C) makes the most sense for good case notes.

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Cammy

11 months ago

I think the best description would be C) Significant dent in lower right corner suggests impact.

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