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Apple Exam SVC-19A Topic 1 Question 66 Discussion

Actual exam question for Apple's SVC-19A exam
Question #: 66
Topic #: 1
[All SVC-19A Questions]

Which of the following conflict resolution techniques are part of the 5-step approach? (Choose two.)

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Suggested Answer: C

by Yuki at Jun 30, 2024, 04:04 PM

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Terina
10 months ago
Haha, 'Big ding; probably dropped or thrown'? Might as well write 'Oops, someone had a little accident!'
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Mona
9 months ago
D) Big ding; probably dropped or thrown
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Stephen
9 months ago
C) Significant dent in lower right corner suggests impact
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Ahmed
9 months ago
A) Case is dented like it was dropped
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Dwight
10 months ago
D) Big ding; probably dropped or thrown
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Shawna
10 months ago
C) Significant dent in lower right corner suggests impact
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Socorro
10 months ago
A) Case is dented like it was dropped
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Josphine
11 months ago
I agree with Tamala. Option C is the most detailed and accurate description of the cosmetic condition.
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Brock
10 months ago
Yeah, option C provides a clear description of the cosmetic condition.
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Brock
10 months ago
I think option C is the best choice too.
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Lynna
11 months ago
D is way too casual and unprofessional for case notes. We need to be precise and objective, not speculate about how the damage occurred.
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Ivette
11 months ago
I think A) Case is dented like it was dropped could be misleading, so C) is the safest choice.
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Tamala
11 months ago
I think option C is the best description. It provides a specific and technical observation of the damage, which is exactly what good case notes should include.
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Nan
10 months ago
Yeah, option C gives a precise indication of where the impact occurred on the case.
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Josue
10 months ago
I think option C is the most accurate and informative description out of all the options.
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Lucina
10 months ago
Option C is definitely the best choice for documenting the cosmetic condition in case notes.
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Lashaunda
11 months ago
I agree, option C provides a clear and detailed description of the damage.
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Jerrod
11 months ago
I'm not sure, but D) Big ding; probably dropped or thrown could also be a good description.
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Rikki
11 months ago
I agree with Tracey, C) makes the most sense for good case notes.
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Tracey
11 months ago
I think the best description would be C) Significant dent in lower right corner suggests impact.
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