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APMG-International Exam Change-Management-Foundation Topic 1 Question 17 Discussion

Actual exam question for APMG-International's Change-Management-Foundation exam
Question #: 17
Topic #: 1
[All Change-Management-Foundation Questions]

When assessing the impact and severity of options on how to handle change, not all costs are financial. What type of cost is reflected in the downtime experienced while staff are trained to use a new process or system?

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Suggested Answer: B

The Beckhard and Harris change formula is a tool to assess the readiness and motivation for change in an organization. The formula states that change will happen when D x V x F > R, where D is dissatisfaction with the status quo, V is vision of the desired future state, F is first steps or action plan for the change, and R is resistance to change. To increase an individual's dissatisfaction with the status quo, one possible action is to communicate the danger of inaction, such as the risks, threats, or losses that may occur if no change is made. This can create a sense of urgency and need for change among the individual. The other options are not actions that will increase dissatisfaction with the status quo, but rather actions that will address other factors in the formula.


Contribute your Thoughts:

Jerilyn
17 days ago
Ooh, good one. I was leaning towards C) Reputational, since extended downtime could definitely make the company look bad in the eyes of customers or stakeholders.
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Alesia
13 hours ago
A) Productivity dip
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Johnna
20 days ago
Haha, well if the training is anything like my last experience, the downtime could lead to some serious safety issues! I'm going with B) Safety & Wellbeing.
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Lavera
24 days ago
I'm not so sure. I think it could also be D) Opportunity. The downtime might provide a chance to address other important issues or make improvements to the process or system.
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Eura
26 days ago
I think the answer is A) Productivity dip. Downtime during training can definitely impact productivity, as employees are not able to perform their normal duties.
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Murray
8 days ago
It's important to factor in all types of costs, not just financial ones, when evaluating the impact of change.
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Earnestine
16 days ago
Yes, you're right. Productivity dip is a major cost to consider when implementing change.
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Kerrie
19 days ago
I think the answer is A) Productivity dip. Downtime during training can definitely impact productivity, as employees are not able to perform their normal duties.
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Coletta
2 months ago
I agree with Launa, productivity dip is a non-financial cost that should be considered when assessing the impact of change options.
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Launa
2 months ago
I think the downtime cost is related to productivity dip because staff are not able to work efficiently during training.
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Alpha
2 months ago
A) Productivity dip
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