What should an Agile BA do before agreeing to facilitate a workshop?
In the KANO Model, the three distinct types of customer needs are:
Expected (Basic Needs): These are the fundamental requirements that customers expect to be met. If these needs are not fulfilled, customers will be dissatisfied.
Normal (Performance Needs): These are the needs that customers explicitly state and expect to be fulfilled. The better these needs are met, the more satisfied the customers will be.
Exciters (Delight Needs): These are the features that go beyond customer expectations and provide delight when fulfilled.
'Teasers (When)' is not a type of customer need in the KANO Model.
The KANO Model focuses on Expected, Normal, and Exciters needs to categorize customer requirements and satisfaction levels.
Avery
3 months agoAlbina
3 months agoPearly
3 months agoLeah
4 months agoDewitt
4 months agoFabiola
4 months agoDeandrea
4 months agoMammie
4 months agoGolda
5 months agoCiara
5 months agoAlpha
5 months agoGlendora
5 months agoCaitlin
5 months agoStefany
5 months agoLourdes
5 months agoOllie
5 months agoEllsworth
9 months agoVivan
9 months agoShawn
9 months agoBilli
8 months agoLynette
8 months agoFelix
8 months agoReta
8 months agoElly
9 months agoMelissa
9 months agoChun
9 months agoBrock
10 months agoAudra
8 months agoJoni
9 months agoJoana
10 months agoCamellia
10 months agoDonette
11 months agoWynell
9 months agoWynell
10 months agoCaitlin
11 months agoGerald
11 months agoRaylene
11 months ago