APICS CTSC Exam - Topic 4 Question 36 Discussion

Actual exam question for APICS's CTSC exam

Question #: 36
Topic #: 4

[All CTSC Questions]

Which of the following actions is considered one of the SCORmark benchmarking steps?

ACompare the four balanced business perspectives.

BSet up industry benchmarks for returns processes.

CConduct supply chain risk assessment and evaluate supply chain resilience.

DDevelop company-specific roadmaps for improving supply chain performance.

Show Suggested Answer

Suggested Answer: C

According to the CTSC Exam Content Manual1, conducting supply chain risk assessment and evaluating supply chain resilience is one of the SCORmark benchmarking steps. This step involves identifying and analyzing the potential risks and vulnerabilities that could affect the supply chain performance, and measuring the supply chain's ability to recover from disruptions and adapt to changing conditions. This step helps to improve the supply chain's robustness and agility, and to mitigate the impact of uncertainties and shocks.

1: https://www.ascm.org/ctsc-ecm/

by Annelle at May 03, 2025, 05:13 PM

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Latrice

2 months ago

B sounds right too, but C is more comprehensive.

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Vincent

2 months ago

Wait, are we sure about that? I thought it was A.

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Nana

3 months ago

Definitely agree with C, risk assessment is key.

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Jamie

3 months ago

Surprised that D isn't mentioned more often!

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Rosenda

3 months ago

I think it's option C!

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Hermila

3 months ago

Developing company-specific roadmaps sounds familiar, but I can't quite connect it to the SCORmark benchmarking steps we studied.

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Lashonda

4 months ago

I feel like conducting a risk assessment is important, but I don't remember if it was part of the SCORmark steps or just general supply chain management.

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Jennie

4 months ago

I remember practicing a question about setting up benchmarks, but I can't recall if it was specifically for returns processes or something broader.

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Coleen

4 months ago

I think one of the steps involves comparing different business perspectives, but I'm not sure if it's specifically about the four balanced ones.

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Irma

4 months ago

I feel pretty confident about this one. The SCORmark process includes developing company-specific roadmaps for improving supply chain performance, which is option D. I'm going to go with that.

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Arlette

4 months ago

I'm a bit confused on this one. The SCORmark process covers a lot of different steps, and I'm not entirely sure which one this question is asking about. I'll have to review my notes to refresh my memory.

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Vincenza

5 months ago

Okay, let me see... I know the SCORmark process involves comparing your supply chain performance to industry benchmarks. I'm pretty sure option B is the right answer here.

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Sylvie

5 months ago

Hmm, this one seems a bit tricky. I'll need to think through the SCORmark benchmarking process carefully to figure out which of these options is the correct step.

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Kiley

8 months ago

I agree with Laurene, C seems like the correct answer.

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Laurene

9 months ago

But conducting supply chain risk assessment is a key step in benchmarking.

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Deandrea

9 months ago

B) industry benchmarks - sounds like the kind of corporate jargon they love to use. I bet the correct answer is just the most buzzword-compliant one.

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Nadine

9 months ago

I dunno, I'm just here for the free coffee and donuts. As long as I bubble in the right circles, I'll pass, right?

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Evelynn

8 months ago

B) Set up industry benchmarks for returns processes.

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Latanya

8 months ago

A) Compare the four balanced business perspectives.

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Freida

9 months ago

C) Conduct supply chain risk assessment - that's a good one, gotta know what you're up against before you can improve things. Though I guess that's not really a 'benchmarking' step per se.

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Lanie

8 months ago

C) Conduct supply chain risk assessment and evaluate supply chain resilience.

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Sue

8 months ago

B) Set up industry benchmarks for returns processes.

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Viola

8 months ago

A) Compare the four balanced business perspectives.

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Leontine

10 months ago

I disagree, I believe it's D.

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Kami

10 months ago

Hmm, I was leaning towards D) Develop company-specific roadmaps. Isn't that what the benchmarking is all about - figuring out how to improve your own supply chain?

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