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APICS Exam CSCP Topic 4 Question 84 Discussion

Actual exam question for APICS's CSCP exam
Question #: 84
Topic #: 4
[All CSCP Questions]

A well-grounded program in which a company focuses on customer success involves:

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Suggested Answer: C

According to the APICS CSCP - Supply Chain Management Certification, outsourcing is the process of transferring some or all of the activities or functions of a firm to an external provider or supplier. Outsourcing can have many benefits, such as reducing capital investment, achieving economies of scale, increasing flexibility, and accessing specialized skills or technologies. However, outsourcing also involves some risks, such as conflicting objectives between the buyer and the supplier, loss of control over quality or delivery, loss of core competencies or competitive advantage, increased dependency or vulnerability, or ethical or social issues.


by Bette at Apr 12, 2024, 12:04 AM

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Nu
27 days ago
I'll take 'Customer Success for Dummies' for $500, Alex. Option A is the obvious choice, unless you want to be the next Blockbuster.
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Renato
29 days ago
Option B? Really? That's just a recipe for customer churn. Gotta focus on the long game here.
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Yun
1 months ago
Option C sounds like it's all about short-term profits, not long-term customer satisfaction. Not a fan of that approach.
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Alishia
2 days ago
B) a commitment to focus on short-term business relationships.
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Clorinda
9 days ago
Option C does seem short-sighted. Building lasting relationships is key.
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Matilda
20 days ago
D) making similar commitments to customers in order to maintain lasting relationships.
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Gerald
1 months ago
A) a thorough understanding of individual customers' requirements.
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Veronika
2 months ago
I'd go with Option D. Consistency and commitment are crucial for building lasting customer relationships.
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Alease
13 days ago
I agree, committing to customers is essential for building long-lasting relationships.
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Felix
20 days ago
Option D is definitely the way to go. Consistency is key.
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Scot
2 months ago
Option A seems like the most comprehensive approach to customer success. Understanding individual customer needs is key to delivering value.
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Xochitl
2 months ago
I believe D is also important, making commitments to customers helps maintain lasting relationships.
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Margart
2 months ago
I agree with Elina, focusing on individual customers' needs leads to long-term success.
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Elina
2 months ago
I think the answer is A, understanding customers' requirements is key for success.
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