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APICS CSCP Exam - Topic 4 Question 109 Discussion

Which of the following options typically is a component of sales force automation during implementation of customer relationship management (CRM)?
C) Opportunity management
A) Automatic call distribution
B) Online product configuration
D) Response management

APICS CSCP Exam - Topic 4 Question 109 Discussion

Actual exam question for APICS's CSCP exam
Question #: 109
Topic #: 4
[All CSCP Questions]

Which of the following options typically is a component of sales force automation during implementation of customer relationship management (CRM)?

Show Suggested Answer Hide Answer
Suggested Answer: C

For a product that requires high quality but is not critical or high-value, the targeted supplier qualification level should be 'Certified.' Certified suppliers have demonstrated their ability to consistently meet quality standards and performance criteria, making them reliable sources for high-quality products. While 'Approved' and 'Preferred' suppliers may meet basic requirements, 'Certified' suppliers have typically undergone more rigorous evaluation processes, ensuring a higher level of quality assurance.


Leenders, M. R., Johnson, P. F., Flynn, A., & Fearon, H. E. (2006). Purchasing and Supply Management. McGraw-Hill.

Trent, R. J. (2005). End-to-End Lean Management: A Guide to Complete Supply Chain Improvement. J. Ross Publishing.

by Flo at Mar 24, 2025, 02:43 PM

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Gladys
7 months ago
Online product configuration seems less relevant to sales force automation.
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Maricela
8 months ago
Wait, are we sure response management isn't part of this too?
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Catalina
8 months ago
Totally agree, opportunity management is crucial for sales teams!
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Hildegarde
8 months ago
I thought automatic call distribution was more about call centers?
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Thaddeus
8 months ago
Opportunity management is definitely a key component!
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Gilma
8 months ago
I feel like online product configuration could be part of CRM, but it seems more focused on product setup than sales force automation.
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Lynsey
8 months ago
I think opportunity management might be the right answer since it directly relates to tracking sales prospects.
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Willard
9 months ago
I'm not entirely sure, but I remember something about automatic call distribution being more about routing calls than CRM.
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Glendora
9 months ago
I practiced a question similar to this, and I think response management is more about handling inquiries rather than sales force automation.
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Brigette
9 months ago
I'm a bit confused by the wording of this question. Are we looking for a component of sales force automation, or a component of CRM implementation? I'll have to read it again more closely to make sure I understand what they're asking.
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Arlette
9 months ago
Okay, let me see. Sales force automation is about automating the sales process, so I'm guessing the answer has to do with managing sales opportunities. I'll go with C - Opportunity management.
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Nieves
10 months ago
Hmm, I'm not entirely sure about this one. The options seem to cover a range of CRM-related features, but I'm not confident which one is specifically a component of sales force automation. I'll have to think this through carefully.
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Dolores
10 months ago
This question seems straightforward. I think the answer is C - Opportunity management, as that is a key component of sales force automation in CRM implementation.
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Stevie
10 months ago
I feel pretty confident about this one. Automatic call distribution is a classic feature of sales force automation, so that's got to be the right choice here.
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Lenny
10 months ago
I'm a little confused by the wording of the question. Are they asking about a specific component of sales force automation, or just something that's typically involved? I'll have to read it over again.
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Tamra
10 months ago
Okay, I've got this. Opportunity management is definitely a key part of sales force automation in CRM. That's got to be the right answer.
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Sherman
11 months ago
Hmm, I'm a bit unsure about this one. The options seem pretty technical, and I'm not super familiar with the details of CRM implementation. I'll have to think it through carefully.
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Jerry
11 months ago
This seems like a straightforward question about CRM implementation. I'll start by thinking through the key components of sales force automation and see which one fits best.
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Bev
1 year ago
Opportunity management? More like 'lost cause' management, am I right? But hey, at least it's better than 'Missed the boat' management.
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Dell
1 year ago
Response management? Hmm, that could be relevant, but I think opportunity management is a more central part of CRM. I'll go with C.
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Ronnie
1 year ago
Automatic call distribution is also key for sales force automation.
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Nikita
1 year ago
I think response management is important too, but I see your point about opportunity management.
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Staci
1 year ago
I agree, opportunity management is crucial for CRM.
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Aleshia
1 year ago
Automatic call distribution? Haha, that's more of a call center feature. This is a CRM question, not a contact center one. I'm picking C.
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Erinn
1 year ago
Response management is important, but C is specifically related to sales force automation in CRM.
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Terry
1 year ago
Yeah, online product configuration is more for e-commerce. C is definitely a component of sales force automation in CRM.
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Tyra
1 year ago
I agree, automatic call distribution is more for call centers. C is the right choice for CRM.
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Steffanie
1 year ago
Online product configuration? Really? That's more of an e-commerce thing, not a core CRM functionality. I'm going with option C.
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Marguerita
1 year ago
Response management is also important for handling customer inquiries efficiently.
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Nu
1 year ago
I think option C, opportunity management, is a key component of sales force automation in CRM.
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Denny
1 year ago
I agree, online product configuration seems more related to e-commerce.
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Lonny
1 year ago
I'm not sure. I think it could also be D) Response management.
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Barabara
1 year ago
Opportunity management definitely seems like the correct answer here. CRM is all about managing the sales pipeline, and that's a key component of that.
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Merilyn
1 year ago
Online product configuration can enhance the customer experience and drive sales.
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Reita
1 year ago
Automatic call distribution can help streamline communication with customers.
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Catarina
1 year ago
Response management is also important for handling customer inquiries efficiently.
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Zack
1 year ago
I agree, opportunity management is crucial for tracking potential sales.
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Lemuel
1 year ago
I agree with Ben. Opportunity management is crucial for sales force automation.
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Ben
1 year ago
I think the answer is C) Opportunity management.
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