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APICS Exam CSCP Topic 4 Question 109 Discussion

Actual exam question for APICS's CSCP exam
Question #: 109
Topic #: 4
[All CSCP Questions]

Which of the following options typically is a component of sales force automation during implementation of customer relationship management (CRM)?

Show Suggested Answer Hide Answer
Suggested Answer: C

For a product that requires high quality but is not critical or high-value, the targeted supplier qualification level should be 'Certified.' Certified suppliers have demonstrated their ability to consistently meet quality standards and performance criteria, making them reliable sources for high-quality products. While 'Approved' and 'Preferred' suppliers may meet basic requirements, 'Certified' suppliers have typically undergone more rigorous evaluation processes, ensuring a higher level of quality assurance.


Leenders, M. R., Johnson, P. F., Flynn, A., & Fearon, H. E. (2006). Purchasing and Supply Management. McGraw-Hill.

Trent, R. J. (2005). End-to-End Lean Management: A Guide to Complete Supply Chain Improvement. J. Ross Publishing.

Contribute your Thoughts:

Bev
19 days ago
Opportunity management? More like 'lost cause' management, am I right? But hey, at least it's better than 'Missed the boat' management.
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Dell
21 days ago
Response management? Hmm, that could be relevant, but I think opportunity management is a more central part of CRM. I'll go with C.
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Aleshia
29 days ago
Automatic call distribution? Haha, that's more of a call center feature. This is a CRM question, not a contact center one. I'm picking C.
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Terry
8 days ago
Yeah, online product configuration is more for e-commerce. C is definitely a component of sales force automation in CRM.
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Tyra
18 days ago
I agree, automatic call distribution is more for call centers. C is the right choice for CRM.
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Steffanie
1 months ago
Online product configuration? Really? That's more of an e-commerce thing, not a core CRM functionality. I'm going with option C.
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Lonny
2 months ago
I'm not sure. I think it could also be D) Response management.
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Barabara
2 months ago
Opportunity management definitely seems like the correct answer here. CRM is all about managing the sales pipeline, and that's a key component of that.
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Online product configuration can enhance the customer experience and drive sales.
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Reita
22 hours ago
Automatic call distribution can help streamline communication with customers.
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Catarina
21 days ago
Response management is also important for handling customer inquiries efficiently.
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Zack
1 months ago
I agree, opportunity management is crucial for tracking potential sales.
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Lemuel
2 months ago
I agree with Ben. Opportunity management is crucial for sales force automation.
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Ben
2 months ago
I think the answer is C) Opportunity management.
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