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APICS Exam CPIM-Part-2 Topic 4 Question 36 Discussion

Actual exam question for APICS's CPIM-Part-2 exam
Question #: 36
Topic #: 4
[All CPIM-Part-2 Questions]

The most relevant measure of customer service performance is:

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Suggested Answer: C

The approved output of the distribution requirements planning (DRP) process is an input to the master production planning (MPS) process.The DRP process determines the quantity and timing of finished goods to be delivered to each distribution center or warehouse to meet customer demand1.The output of the DRP process is a distribution schedule that specifies the planned delivery dates and quantities of products2.The distribution schedule is then used as an input to the MPS process, which determines the quantity and timing of end items to be produced at each manufacturing facility3.The MPS process balances the demand from the distribution schedule with the available capacity and resources of the production system3.The output of the MPS process is a master production schedule that specifies the planned production dates and quantities of end items3.


by Carissa at Feb 11, 2025, 10:52 PM

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Hillary
26 days ago
Hmm, this is a tricky one. Maybe we should just ask the customers to rate the service on a scale of 1 to 10. That would be the most honest approach.
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Johna
27 days ago
D looks promising, but positive feedback alone doesn't tell the whole story. You need to consider all customer feedback.
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Susy
15 days ago
A) service perceived by the customer against service expected by the customer.
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Sherell
1 months ago
C seems like a good indicator of customer service quality. Complaints are hard to ignore!
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Elfrieda
2 days ago
I agree, A and C both play a crucial role in measuring customer service performance.
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Janna
3 days ago
I think A is also important. It's all about meeting customer expectations.
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Brunilda
7 days ago
C seems like a good indicator of customer service quality. Complaints are hard to ignore!
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Clorinda
1 months ago
I'm going with B. The supplier's own measurements are more reliable than just customer feedback, which can be biased.
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Tequila
8 days ago
I think A is the most relevant measure. It's all about meeting customer expectations.
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Sanda
2 months ago
I believe C) customer complaints received as a percentage of orders shipped is also important, as it shows areas for improvement.
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Annice
2 months ago
A sounds like the most relevant measure to me. It's all about how the customer perceives the service, not just what the supplier claims to be delivering.
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Brunilda
27 days ago
That's true, but ultimately it's the customer's perception that matters most.
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Tawny
1 months ago
I think B could also be important, to ensure that the supplier is delivering on their promises.
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Chanel
1 months ago
Yeah, it's all about meeting or exceeding customer expectations.
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Delsie
1 months ago
I agree, A seems like the most important measure of customer service performance.
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Willetta
2 months ago
I agree with Catalina, because meeting customer expectations is crucial for customer satisfaction.
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Catalina
2 months ago
I think the most relevant measure is A) service perceived by the customer against service expected by the customer.
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