APICS Exam CLTD Topic 3 Question 89 Discussion

Actual exam question for APICS's CLTD exam

Question #: 89
Topic #: 3

[All CLTD Questions]

A company currently has a significantly long lead time in determining the disposition of returned products Which of the following nonprocedural areas should the company look into as it performs a root cause analysis?

AFinancial department to see if the sales personnel are reluctant to charge the returns to sales

BQuality department to see if the process for determining disposition is inefficient

CCustomer service department to see if they are taking a long time to address customer concerns

DMaterial handling department to see if it is taking excessive time to handle defective product

Show Suggested Answer

Suggested Answer: C

by Eun at Sep 19, 2024, 04:00 PM

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Olga

2 months ago

I bet the financial department is just 'returning' the problem back to the other departments. Option A sounds like a classic case of passing the buck.

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Leslie

2 months ago

User 3

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Vallie

2 months ago

User 2

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Catalina

2 months ago

User 1

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Darnell

3 months ago

You know, if this company has a lot of returns, they might want to consider hiring a professional 'ball juggler' to keep all the departments straight. Just a thought.

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Kris

1 months ago

D) Material handling department to see if it is taking excessive time to handle defective product

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Ilene

2 months ago

B) Quality department to see if the process for determining disposition is inefficient

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Leatha

2 months ago

B) Quality department to see if the process for determining disposition is inefficient

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Rodolfo

3 months ago

Ah, the age-old question of where to point the finger when things go wrong. I'm going with option C - customer service is probably the one dropping the ball here, as usual.

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Valentine

2 months ago

Financial department to see if the sales personnel are reluctant to charge the returns to sales

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Izetta

2 months ago

Quality department to see if the process for determining disposition is inefficient

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Jamal

2 months ago

Customer service department to see if they are taking a long time to address customer concerns

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Hobert

3 months ago

I think option D is worth looking into as well. If the material handling department is taking too long to handle the returned products, that could definitely contribute to the long lead time.

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Marleen

2 months ago

Yes, the material handling department's efficiency is crucial in reducing lead time for returned products.

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Marleen

2 months ago

I agree, option D could be a major factor in the long lead time.

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Tamekia

3 months ago

But what about the material handling department? Maybe that's where the issue lies.

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Tresa

3 months ago

I agree with Joye, inefficient processes could be causing the long lead time.

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Jannette

3 months ago

Option B seems like the most logical choice here. The question is specifically asking about the root cause of the long lead time in determining product dispositions, and the quality department would be the best place to look for inefficiencies in that process.

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