APICS Exam CLTD Topic 2 Question 59 Discussion

Actual exam question for APICS's CLTD exam

Question #: 59
Topic #: 2

[All CLTD Questions]

A logistics manager has received a lot of customer complaints concerning damaged products. This represents which of the following customer service dimensions?

ATime

BDependability

CCommunication

DConvenience

Show Suggested Answer

Suggested Answer: A

by Delmy at Apr 19, 2023, 10:36 PM

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Tawny

2 days ago

But could it also be C) Communication? Maybe the customers weren't informed properly about the handling of the products.

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Goldie

2 days ago

Hmm, damaged products sounds like a quality issue to me. I'd go with B) Dependability.

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Lavonda

5 days ago

I agree with Isaiah. The damaged products show a lack of dependability.

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Isaiah

10 days ago

I think it's B) Dependability.

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