APICS Exam CLTD Topic 2 Question 59 Discussion

Actual exam question for APICS's CLTD exam

Question #: 59
Topic #: 2

[All CLTD Questions]

A logistics manager has received a lot of customer complaints concerning damaged products. This represents which of the following customer service dimensions?

ATime

BDependability

CCommunication

DConvenience

Show Suggested Answer

Suggested Answer: A

by Delmy at Apr 19, 2023, 10:36 PM

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Arthur

1 months ago

I hope the logistics manager has some bubble wrap on hand. B) Dependability all the way!

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Glory

8 days ago

I agree, B) Dependability is crucial for customer satisfaction.

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Jeannine

1 months ago

B) Dependability, no question. If the products can't even arrive in one piece, that's a major problem.

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Ona

1 months ago

I'm going to have to go with B) Dependability. Damaged goods are a big no-no in the logistics world.

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Chantay

2 months ago

Definitely B) Dependability. If the products keep getting damaged, that's not a good look for the company's reliability.

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Johnathon

23 days ago

Yes, customers expect their products to arrive in good condition, so dependability is key.

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Cordie

24 days ago

I agree, damaged products definitely affect the company's dependability.

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Tawny

2 months ago

But could it also be C) Communication? Maybe the customers weren't informed properly about the handling of the products.

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Goldie

2 months ago

Hmm, damaged products sounds like a quality issue to me. I'd go with B) Dependability.

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Lavonda

2 months ago

I agree with Isaiah. The damaged products show a lack of dependability.

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Isaiah

2 months ago

I think it's B) Dependability.

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