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APICS Exam CLTD Topic 1 Question 83 Discussion

Actual exam question for APICS's CLTD exam
Question #: 83
Topic #: 1
[All CLTD Questions]

An organization concentrating its efforts on meeting the internal performance standards related to availability, operational performance, and reliability has focused on which of the following aspects of the customer relationship?

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Suggested Answer: A

by Jacklyn at Jul 14, 2024, 04:51 AM

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Yong
3 days ago
This seems to be focused more on internal metrics rather than the customer's perspective. I'm not sure B) Customer satisfaction is the right answer here.
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Erasmo
10 days ago
I believe it could also be D) Customer success, as meeting internal performance standards can lead to the success of the customer.
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Filiberto
14 days ago
I agree with Anabel, focusing on internal performance standards is about providing good customer service.
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Anabel
14 days ago
I think the answer is A) Customer service.
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