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APA Exam CPP-Remote Topic 9 Question 63 Discussion

Actual exam question for APA's CPP-Remote exam
Question #: 63
Topic #: 9
[All CPP-Remote Questions]

In a customer service situation, Payroll should:

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Suggested Answer: A

by Refugia at Jan 15, 2025, 05:50 AM

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Benedict
1 months ago
D) Remain assertive and stay focused? So, basically, be a customer service superhero. No pressure, Payroll!
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Selene
20 hours ago
D) That's right, we need to be assertive and focused to help the customer
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Misty
8 days ago
D) Absolutely, we need to handle the situation professionally
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Nidia
15 days ago
D) remain assertive and stay focused
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Jesusa
1 months ago
A) assure the caller everything is okay, even when it is not
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Fletcher
1 months ago
C) Avoid addressing stressful issues? Yeah, right. Payroll might as well just hang up the phone if they're not gonna tackle the problem head-on.
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Sommer
2 months ago
B) Get in the last word? Wow, talk about a power move. Although, I'd rather not poke the bear in a customer service situation.
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Izetta
19 days ago
B) Get in the last word? That does seem like a power move, but it's important to handle situations calmly and professionally.
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Izetta
21 days ago
D) remain assertive and stay focused
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Wei
2 months ago
I believe avoiding stressful issues can lead to bigger problems later on.
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Rolande
2 months ago
A) Assure the caller everything is okay, even when it's not? Uh, that's called lying. Not exactly the best customer service strategy.
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Hoa
19 days ago
A) Agreed, customers appreciate when you are transparent and proactive in resolving their concerns.
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Tracey
21 days ago
D) Absolutely, it's important to address issues head-on and stay focused on finding a solution.
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Krystal
22 days ago
A) Yeah, being honest and assertive is definitely the way to go in customer service.
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Jutta
29 days ago
D) remain assertive and stay focused
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Raul
2 months ago
I agree with Jutta, addressing stressful issues is important for customer service.
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Barney
2 months ago
D) Remain assertive and stay focused? Sounds like the responsible choice to me. Payroll needs to keep their cool, even when the customer is losing theirs.
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Jutta
2 months ago
I think Payroll should remain assertive and stay focused.
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