APA Exam CPP-Remote Topic 2 Question 65 Discussion

Actual exam question for APA's CPP-Remote exam

Question #: 65
Topic #: 2

[All CPP-Remote Questions]

To exhibit good customer service skills, payroll staff must understand and be able to explain:

Apayroll forms

Bbenefits enrollment techniques

Csystems design decisions

Dstrategic departmental direction

Show Suggested Answer

Suggested Answer: C

by Santos at Feb 12, 2025, 06:48 AM

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1 days ago

I believe it could also be C) systems design decisions, as that impacts how efficiently payroll is processed.

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4 days ago

I'm going with B. Benefits enrollment is crucial for happy employees, and that's what good customer service is all about.

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5 days ago

I agree with Sherell, understanding payroll forms is crucial for good customer service.

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7 days ago

Definitely A. Payroll forms are the bread and butter of good customer service in this field.

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12 days ago

I think the answer is A) payroll forms.

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