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APA Exam CPP-Remote Topic 2 Question 65 Discussion

Actual exam question for APA's CPP-Remote exam
Question #: 65
Topic #: 2
[All CPP-Remote Questions]

To exhibit good customer service skills, payroll staff must understand and be able to explain:

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Suggested Answer: C

by Santos at Feb 12, 2025, 06:48 AM

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Rozella
3 months ago
Payroll forms? Psh, that's for amateurs. Real customer service pros know it's all about understanding the cafeteria menu in the breakroom.
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Ressie
1 months ago
C) systems design decisions
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Eden
2 months ago
B) benefits enrollment techniques
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Frankie
2 months ago
A) payroll forms
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Jill
3 months ago
D, all the way! Strategic direction is the key to wowing those customers. Who needs forms when you've got the big picture?
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Terrilyn
3 months ago
Hmm, I'm torn between A and B, but I think C is the answer. Gotta understand those systems to provide top-notch service!
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Diane
2 months ago
True, but having a grasp of the strategic departmental direction can help align payroll processes with overall company goals.
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Charlie
2 months ago
Benefits enrollment techniques are also key for helping employees with their benefits.
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Roosevelt
2 months ago
I agree, but understanding the systems design decisions is crucial for providing efficient service.
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Fausto
2 months ago
I think A is important too, you need to know the payroll forms inside out.
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Sommer
3 months ago
I believe it could also be C) systems design decisions, as that impacts how efficiently payroll is processed.
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Roosevelt
3 months ago
I'm going with B. Benefits enrollment is crucial for happy employees, and that's what good customer service is all about.
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Cristen
2 months ago
I think understanding payroll forms is also crucial for providing good customer service.
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Olene
2 months ago
I agree, benefits enrollment is definitely important for keeping employees happy.
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Olga
3 months ago
I agree with Sherell, understanding payroll forms is crucial for good customer service.
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Buck
3 months ago
Definitely A. Payroll forms are the bread and butter of good customer service in this field.
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Geraldo
1 months ago
D) strategic departmental direction is important for overall business goals, but knowing payroll forms is key for day-to-day operations.
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Audra
2 months ago
C) systems design decisions may impact payroll processes, but understanding payroll forms is crucial for helping employees.
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Simona
2 months ago
B) benefits enrollment techniques are important too, but payroll forms are more directly related to customer service.
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Katie
3 months ago
A) payroll forms are essential for providing accurate and timely information to employees.
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Sherell
3 months ago
I think the answer is A) payroll forms.
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