I'm a bit confused on this one. I'm not sure which of these options would be the best approach. Maybe I should re-read the question and think it through a bit more carefully.
Hmm, I'm a bit unsure about this one. The options don't seem to directly address tracking progress against a plan. I'll have to think this through carefully.
Okay, I think I've got this. The three metrics we should focus on are the number of published article views, the number of articles associated with cases, and the number of successful keyword searches. Those seem to be the most relevant for measuring the success of the Salesforce Knowledge implementation.
Jerry
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