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Question No: 1

MultipleChoice

A healthcare company is using Amazon Bedrock to develop a real-time patient care AI assistant to respond to queries for separate departments that handle clinical inquiries, insurance verification, appointment scheduling, and insurance claims. The company wants to use a multi-agent architecture.

The company must ensure that the AI assistant is scalable and can onboard new features for patients. The AI assistant must be able to handle thousands of parallel patient interactions. The company must ensure that patients receive appropriate domain-specific responses to queries.

Which solution will meet these requirements?

Options

AIsolate data for each agent by using separate knowledge bases. Use IAM filtering to control access to each knowledge base. Deploy a supervisor agent to perform natural language intent classification on patient inquiries. Configure the supervisor agent to route queries to specialized collaborator agents to respond to department-specific queries. Configure each specialized collaborator agent to use Retrieval Augmented Generation (RAG) with the agent's department-specific knowledge base.

BCreate a separate supervisor agent for each department. Configure individual collaborator agents to perform natural language intent classification for each specialty domain within each department. Integrate each collaborator agent with department-specific knowledge bases only. Implement manual handoff processes between the supervisor agents.

CIsolate data for each department in separate knowledge bases. Use IAM filtering to control access to each knowledge base. Deploy a single general-purpose agent. Configure multiple action groups within the general-purpose agent to perform specific department functions. Implement rule-based routing logic within the general-purpose agent instructions.

DImplement multiple independent supervisor agents that run in parallel to respond to patient inquiries for each department. Configure multiple collaborator agents for each supervisor agent. Integrate all agents with the same knowledge base. Use external routing logic to merge responses from multiple supervisor agents.

Answer
AExplanation

Option A is the most appropriate design because it provides scalable multi-agent orchestration, clear domain separation, and strong governance with minimal operational complexity. A supervisor-agent pattern is a standard AWS-recommended approach for multi-agent systems: one agent performs intent classification and routing, while specialized agents handle domain-specific tasks.

Isolating data with separate knowledge bases ensures that each specialized collaborator agent retrieves only the information relevant to its department. This improves response accuracy, reduces hallucinations, and supports privacy controls because clinical content, claims content, and scheduling content can have different access policies. IAM-based filtering ensures that each agent has permission only to the knowledge base it is authorized to use.

Routing patient inquiries through a supervisor agent supports high concurrency and extensibility. New departments or features can be added by introducing new collaborator agents and knowledge bases without redesigning the entire system. Because routing is handled centrally, changes in classification logic do not require updates across many independent supervisors.

Using RAG within each collaborator agent ensures that responses are grounded in department-approved information sources, which is critical in healthcare settings to reduce unsafe or incorrect guidance. This approach also improves performance because each retrieval scope is smaller and more relevant, supporting thousands of parallel interactions.

Option B introduces manual handoffs that do not scale. Option C relies on rule-based routing inside one general agent, which becomes brittle and difficult to govern as complexity grows. Option D mixes all departments into a single knowledge base and merges responses externally, increasing risk of incorrect domain answers and operational overhead.

Therefore, Option A best meets the scalability, correctness, and multi-agent onboarding requirements.

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