AMA PCM Exam - Topic 9 Question 56 Discussion

Actual exam question for AMA's PCM exam

Question #: 56
Topic #: 9

[All PCM Questions]

The customers at Marielle's coffee shop want to grab a quick cup of coffee before boarding the commuter train into the city. The sign in the window promises ""Quick, In-and-Out Service,"" and usually Marielle's keeps that promise. But one morning, customers were frustrated when the staff behind the counter was more interested in gossiping about their social lives than in waiting on customers. Marielle's shop is suffering from a _____.

Aknowledge gap.

Bstandards gap.

Csocial expectations gap.

Ddelivery gap.

Ecommunications gap.

Show Suggested Answer

Suggested Answer: D

by Howard at Aug 04, 2022, 09:13 AM

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Timothy

4 months ago

I don't know, maybe it's a communications gap? Just seems off.

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Anglea

4 months ago

I think it's more of a standards gap. They need to set better priorities.

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Lashawnda

4 months ago

Wait, are they really gossiping instead of serving? That's wild!

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Vashti

4 months ago

Totally agree, they need to focus on service!

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Jennifer

4 months ago

Sounds like a delivery gap to me!

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Evangelina

5 months ago

I keep mixing up the gaps, but I think it’s definitely not a knowledge gap. The staff knows how to serve, they just aren't doing it!

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Michel

5 months ago

This reminds me of a practice question we did on service failures. I feel like it could also be a social expectations gap?

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Lindsay

5 months ago

I'm not entirely sure, but I remember something about standards gaps related to service quality.

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Avery

5 months ago

I think this might be a delivery gap since the service isn't meeting customer expectations.

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Miriam

5 months ago

I'm a bit confused on this one. I'm not sure if cloning the template is the best way or if there's a more efficient option. I'll have to think it through carefully.

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Maile

5 months ago

I'm pretty confident the answer is D. The zones need to have the same name on both switches for the E ports to function properly. That makes sense given the isolation issue.

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Bette

5 months ago

Okay, let's see. I know we can use existing cloud server specs as a template, and also existing images. The other options seem a bit less clear to me.

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Bobbye

5 months ago

I'm not too certain, but I think the SMTP server might be one of the options we can configure during installation. The DNS server feels like the tricky one.

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