New Year Sale 2026! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

AMA PCM Exam - Topic 8 Question 110 Discussion

Actual exam question for AMA's PCM exam
Question #: 110
Topic #: 8
[All PCM Questions]

What is the net promoter score of a company that has 6,431 promoters and 2,801 passives in survey conducted of 12,000 customers?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Denae at Apr 06, 2025, 02:10 AM

Limited Time Offer

25%

Off

Get Premium PCM Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Sharen
2 months ago
I’m surprised it’s that high with so many passives!
upvoted 0 times
...
Kelvin
2 months ago
Wait, how do you get 44% from those numbers?
upvoted 0 times
...
Mattie
2 months ago
I think it's around 39%? Sounds right!
upvoted 0 times
...
Skye
3 months ago
Totally with you, 39.21% seems accurate!
upvoted 0 times
...
Lonny
3 months ago
The NPS is calculated as (Promoters - Detractors) / Total Respondents.
upvoted 0 times
...
Shalon
3 months ago
I feel like I should double-check the math, but I think I remember that the NPS can’t be over 100%.
upvoted 0 times
...
Carman
3 months ago
I practiced a similar question last week, and I think the answer was around 30%. I might go with B.
upvoted 0 times
...
Maricela
4 months ago
I think the formula is something like (Promoters - Detractors) / Total Respondents, but I can't recall the exact numbers to plug in.
upvoted 0 times
...
Edwin
4 months ago
I remember we calculated NPS in class, but I’m not sure how to handle the passives in this case.
upvoted 0 times
...
Brunilda
4 months ago
Hmm, I'm not sure about this. The question is asking for the net promoter score, but the answer choices seem to be giving percentages. I'll need to double-check the formula to make sure I'm understanding this correctly.
upvoted 0 times
...
Dortha
4 months ago
I'm feeling pretty confident about this one. The key is to remember that passives are not counted as either promoters or detractors, so we just need to focus on the promoters and the total number of customers. I think option C is the correct answer.
upvoted 0 times
...
Mariann
4 months ago
This looks straightforward. We just need to plug the numbers into the formula and do the math. The total number of customers is 12,000, and the number of promoters is 6,431, so the percentage of promoters should be easy to calculate.
upvoted 0 times
...
Evette
5 months ago
Hmm, I'm a bit confused. I know the net promoter score has something to do with customer satisfaction, but I'm not sure how to calculate it from the given information. Maybe I should review the formula before attempting this.
upvoted 0 times
...
Hoa
5 months ago
Okay, let's think this through step-by-step. The net promoter score is calculated as the percentage of promoters minus the percentage of detractors. So we need to find the total number of customers and then calculate the percentages.
upvoted 0 times
...
Renea
9 months ago
Haha, the answer is clearly B) 30.53%. Come on, people, where's your sense of humor? That's a classic marketing trick question!
upvoted 0 times
...
Josephine
10 months ago
C) 39.21% seems a bit low, but hey, you never know. I'd double-check the math just to be sure.
upvoted 0 times
Verlene
8 months ago
D) 44%
upvoted 0 times
...
Lorriane
8 months ago
C) 39.21%
upvoted 0 times
...
Ranee
8 months ago
B) 30.53%
upvoted 0 times
...
Abraham
8 months ago
A) 12.41%
upvoted 0 times
...
...
Theresia
10 months ago
E) 51.32% is my pick. Who knows, maybe the company is just that darn good at customer satisfaction!
upvoted 0 times
Oren
9 months ago
E) 51.32% is a bit optimistic, but hey, you never know!
upvoted 0 times
...
Donte
9 months ago
B) I think it's closer to C) 39.21%. That would be a pretty good score.
upvoted 0 times
...
Jenelle
9 months ago
A) 12.41% seems more realistic to me. Not everyone is always satisfied.
upvoted 0 times
...
...
Norah
10 months ago
So, the answer could be around 30.53% then?
upvoted 0 times
...
Alva
10 months ago
I think it's calculated by subtracting the percentage of detractors from the percentage of promoters.
upvoted 0 times
...
Dianne
10 months ago
D) 44% sounds about right. I remember learning about net promoter scores in my marketing class, and this aligns with the formula.
upvoted 0 times
Sherita
9 months ago
D) 44%
upvoted 0 times
...
Mira
9 months ago
C) 39.21%
upvoted 0 times
...
Joesph
10 months ago
B) 30.53%
upvoted 0 times
...
Daryl
10 months ago
A) 12.41%
upvoted 0 times
...
...
Norah
10 months ago
What is the net promoter score of the company?
upvoted 0 times
...
Gail
11 months ago
Hmm, I think the answer is D) 44%. Seems like the most logical choice given the data provided.
upvoted 0 times
Cecily
9 months ago
Definitely, the calculation matches up with D) 44% as the answer.
upvoted 0 times
...
Louvenia
9 months ago
Yeah, D) 44% is the most likely net promoter score in this case.
upvoted 0 times
...
Kiera
9 months ago
I think so too, it makes sense with the amount of promoters and passives.
upvoted 0 times
...
Roxanne
9 months ago
I agree, D) 44% seems like the correct answer based on the numbers.
upvoted 0 times
...
Ressie
9 months ago
After recalculating, I think you were right. E) 51.32% is the correct answer.
upvoted 0 times
...
Cassi
9 months ago
Hmm, I see your point. Let's double check the math to be sure.
upvoted 0 times
...
Brendan
10 months ago
I think it's actually E) 51.32%, the calculation might be a bit different.
upvoted 0 times
...
Zona
10 months ago
I agree, D) 44% seems like the correct answer based on the numbers.
upvoted 0 times
...
...

Save Cancel