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What is the net promoter score of a company that has 6,431 promoters and 2,801 passives in survey conducted of 12,000 customers?
Suggested Answer: B
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41 comments · newest first
SH
Sharen
10 months ago
I’m surprised it’s that high with so many passives!
KE
Kelvin
10 months ago
Wait, how do you get 44% from those numbers?
MA
Mattie
10 months ago
I think it's around 39%? Sounds right!
SK
Skye
10 months ago
Totally with you, 39.21% seems accurate!
LO
Lonny
10 months ago
The NPS is calculated as (Promoters - Detractors) / Total Respondents.
SH
Shalon
11 months ago
I feel like I should double-check the math, but I think I remember that the NPS can’t be over 100%.
CA
Carman
11 months ago
I practiced a similar question last week, and I think the answer was around 30%. I might go with B.
MA
Maricela
11 months ago
I think the formula is something like (Promoters - Detractors) / Total Respondents, but I can't recall the exact numbers to plug in.
ED
Edwin
11 months ago
I remember we calculated NPS in class, but I’m not sure how to handle the passives in this case.
BR
Brunilda
12 months ago
Hmm, I'm not sure about this. The question is asking for the net promoter score, but the answer choices seem to be giving percentages. I'll need to double-check the formula to make sure I'm understanding this correctly.
DO
Dortha
12 months ago
I'm feeling pretty confident about this one. The key is to remember that passives are not counted as either promoters or detractors, so we just need to focus on the promoters and the total number of customers. I think option C is the correct answer.
MA
Mariann
12 months ago
This looks straightforward. We just need to plug the numbers into the formula and do the math. The total number of customers is 12,000, and the number of promoters is 6,431, so the percentage of promoters should be easy to calculate.
EV
Evette
1 year ago
Hmm, I'm a bit confused. I know the net promoter score has something to do with customer satisfaction, but I'm not sure how to calculate it from the given information. Maybe I should review the formula before attempting this.
HO
Hoa
1 year ago
Okay, let's think this through step-by-step. The net promoter score is calculated as the percentage of promoters minus the percentage of detractors. So we need to find the total number of customers and then calculate the percentages.
RE
Renea
1 year ago
Haha, the answer is clearly B) 30.53%. Come on, people, where's your sense of humor? That's a classic marketing trick question!
JO
Josephine
1 year ago
C) 39.21% seems a bit low, but hey, you never know. I'd double-check the math just to be sure.
VE
Verlene
1 year ago
D) 44%
LO
Lorriane
1 year ago
C) 39.21%
RA
Ranee
1 year ago
B) 30.53%
AB
Abraham
1 year ago
A) 12.41%
TH
Theresia
1 year ago
E) 51.32% is my pick. Who knows, maybe the company is just that darn good at customer satisfaction!
OR
Oren
1 year ago
E) 51.32% is a bit optimistic, but hey, you never know!
DO
Donte
1 year ago
B) I think it's closer to C) 39.21%. That would be a pretty good score.
JE
Jenelle
1 year ago
A) 12.41% seems more realistic to me. Not everyone is always satisfied.
NO
Norah
1 year ago
So, the answer could be around 30.53% then?
AL
Alva
1 year ago
I think it's calculated by subtracting the percentage of detractors from the percentage of promoters.
DI
Dianne
1 year ago
D) 44% sounds about right. I remember learning about net promoter scores in my marketing class, and this aligns with the formula.
SH
Sherita
1 year ago
D) 44%
MI
Mira
1 year ago
C) 39.21%
JO
Joesph
1 year ago
B) 30.53%
DA
Daryl
1 year ago
A) 12.41%
NO
Norah
1 year ago
What is the net promoter score of the company?
GA
Gail
2 years ago
Hmm, I think the answer is D) 44%. Seems like the most logical choice given the data provided.
CE
Cecily
1 year ago
Definitely, the calculation matches up with D) 44% as the answer.
LO
Louvenia
1 year ago
Yeah, D) 44% is the most likely net promoter score in this case.
KI
Kiera
1 year ago
I think so too, it makes sense with the amount of promoters and passives.
RO
Roxanne
1 year ago
I agree, D) 44% seems like the correct answer based on the numbers.
RE
Ressie
1 year ago
After recalculating, I think you were right. E) 51.32% is the correct answer.
CA
Cassi
1 year ago
Hmm, I see your point. Let's double check the math to be sure.
BR
Brendan
1 year ago
I think it's actually E) 51.32%, the calculation might be a bit different.
ZO
Zona
1 year ago
I agree, D) 44% seems like the correct answer based on the numbers.