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AMA Exam PCM Topic 8 Question 110 Discussion

Actual exam question for AMA's PCM exam
Question #: 110
Topic #: 8
[All PCM Questions]

What is the net promoter score of a company that has 6,431 promoters and 2,801 passives in survey conducted of 12,000 customers?

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Suggested Answer: B

by Denae at Apr 06, 2025, 02:10 AM

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Renea
19 days ago
Haha, the answer is clearly B) 30.53%. Come on, people, where's your sense of humor? That's a classic marketing trick question!
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Josephine
22 days ago
C) 39.21% seems a bit low, but hey, you never know. I'd double-check the math just to be sure.
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Theresia
25 days ago
E) 51.32% is my pick. Who knows, maybe the company is just that darn good at customer satisfaction!
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Donte
15 days ago
B) I think it's closer to C) 39.21%. That would be a pretty good score.
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Jenelle
19 days ago
A) 12.41% seems more realistic to me. Not everyone is always satisfied.
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Norah
1 months ago
So, the answer could be around 30.53% then?
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Alva
1 months ago
I think it's calculated by subtracting the percentage of detractors from the percentage of promoters.
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Dianne
1 months ago
D) 44% sounds about right. I remember learning about net promoter scores in my marketing class, and this aligns with the formula.
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Sherita
8 days ago
D) 44%
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Mira
16 days ago
C) 39.21%
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Joesph
21 days ago
B) 30.53%
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Daryl
1 months ago
A) 12.41%
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Norah
1 months ago
What is the net promoter score of the company?
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Gail
2 months ago
Hmm, I think the answer is D) 44%. Seems like the most logical choice given the data provided.
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Kiera
I think so too, it makes sense with the amount of promoters and passives.
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Roxanne
24 hours ago
I agree, D) 44% seems like the correct answer based on the numbers.
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Ressie
2 days ago
After recalculating, I think you were right. E) 51.32% is the correct answer.
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Cassi
5 days ago
Hmm, I see your point. Let's double check the math to be sure.
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Brendan
29 days ago
I think it's actually E) 51.32%, the calculation might be a bit different.
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Zona
30 days ago
I agree, D) 44% seems like the correct answer based on the numbers.
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