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_____ represents the difference between what the customer really wants and what he or she will accept before going elsewhere.
Suggested Answer: E
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7 comments · newest first
RE
Reita
11 months ago
Not sure about that, seems a bit off to me.
FI
Fidelia
12 months ago
Totally agree with the Zone of tolerance!
RO
Rose
12 months ago
Wait, is that really what they mean by that?
KI
Kimbery
12 months ago
I thought it was the Service quality gap.
MI
Miss
1 year ago
It's definitely the Zone of tolerance!
LU
Luke
1 year ago
This looks straightforward to me. I'd go with option D - adding the "Campaign is Requested" trigger to the 01 Send Invite smart campaign. Seems like the simplest solution.
JO
Jonelle
1 year ago
Hmm, I'm not entirely sure about this one. I'll need to think it through and consider the differences between the answer choices. Maybe I can eliminate a couple options first.