Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

AMA Exam PCM Topic 5 Question 97 Discussion

Actual exam question for AMA's PCM exam
Question #: 97
Topic #: 5
[All PCM Questions]

BlueGreen Tech is conducting market research to discover potential customers who might be interested in its products. The company will also survey its existing customers to identify ways of selling them additional products from its product line. At which stage of the customer relationship management process is BlueGreen?

Show Suggested Answer Hide Answer
Suggested Answer: D

by Lanie at Sep 18, 2024, 08:50 AM

Limited Time Offer

25%

Off

Get Premium PCM Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Elvera
3 hours ago
The correct answer is E) Prospecting. BlueGreen is trying to identify potential new customers, which is the prospecting stage of customer relationship management.
upvoted 0 times
...
Delmy
3 days ago
I believe it could also be Conversion, as they are trying to convert potential customers into actual customers.
upvoted 0 times
...
Erick
5 days ago
I agree with Lura, because they are focusing on selling additional products to existing customers.
upvoted 0 times
...
Lura
11 days ago
I think BlueGreen Tech is at the Retention stage.
upvoted 0 times
...

Save Cancel