Discuss AMA PCM Exam Topic 5 Question 54

Empowerment of employees helps to address the delivery gap because:

Aemployees directly involved with the customer can respond effectively at the moment the problem occurs.

Bcustomers appreciate it when everyone in the delivery chain has the same level of authority.

Cmanagement then doesn't need to devote time and energy to resolving service delivery problems.

Demployees spend less time resolving problems than managers would.

Ethe major decisions in running a business are taken by lower-level employees and not the senior management.

Suggested Answer: A

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14 comments · newest first

Iola 11 months ago

Wait, are we sure managers really save that much time? Sounds too good to be true!

Onita 11 months ago

Customers really do appreciate when everyone is empowered.

Ashton 12 months ago

A is spot on! Quick responses make a huge difference.

Helga 12 months ago

I think it's a bit much to say lower-level employees make major decisions.

Lashandra 12 months ago

Totally agree, employees on the front lines know the issues best!

Melvin 1 year ago

D sounds plausible, but I wonder if there are situations where managers might resolve issues faster than employees.

Dorothea 1 year ago

I remember a practice question that mentioned how empowering employees can reduce management's workload, which might relate to option C.

Carmen 1 year ago

I'm not sure about B; it seems like having different levels of authority could actually help streamline things.

Katie 1 year ago

I think option A makes the most sense because employees on the front lines can react quickly to customer issues.

Cristy 1 year ago

Hmm, this seems like a pretty straightforward question about Facebook apps. I'll need to think through the options carefully.

Levi 1 year ago

Okay, I think I've got this. The key is to use the ternary operator to set the display property to either 'block' or 'none' depending on whether the account name includes the search string.

Annice 1 year ago

An ethical culture assessment sounds like it's all about the control environment. That's where the tone at the top and organizational values get set.

Maryann 1 year ago

Ah, this is a tricky one. I'm not entirely sure which variables are automatically available. I'll have to carefully review the material and try to eliminate the options that don't seem quite right.

Argelia 1 year ago

This seems like a straightforward question about the behavior of the assert statement. I'll need to carefully review my understanding of how assert works in this context.

AMA PCM Exam - Topic 5 Question 54 Discussion