AMA Exam PCM Topic 5 Question 54 Discussion

Actual exam question for AMA's Professional Certified Marketer exam

Question #: 54
Topic #: 5

Empowerment of employees helps to address the delivery gap because:

Aemployees directly involved with the customer can respond effectively at the moment the problem occurs.

Bcustomers appreciate it when everyone in the delivery chain has the same level of authority.

Cmanagement then doesn't need to devote time and energy to resolving service delivery problems.

Demployees spend less time resolving problems than managers would.

Ethe major decisions in running a business are taken by lower-level employees and not the senior management.

Show Suggested Answer

Suggested Answer: A

by Kenneth at Jun 24, 2022, 01:13 PM

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