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AMA PCM Exam - Topic 5 Question 11 Discussion

Posted by Mitzie on May 09, 2022 at 08:24 AM

Sandra has been using her Xapa-6, a six-year old phone model from Keto, for the past four years. Despite several other releases from Keto and advancements in mobile phone technology, Sandra hasn't switched to a newer model. In this scenario, Sandra is one among the _____.

Suggested Answer: E

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7 comments · newest first
LI
Lizbeth 11 months ago
Nah, she's just holding on to what works for her!
IZ
Izetta 12 months ago
I think she's just being practical, not a laggard.
RO
Rodney 12 months ago
Wait, four years with the same phone? That's surprising!
GA
Galen 12 months ago
Totally agree, she's definitely not an early adopter!
DA
Daren 1 year ago
Sounds like she's a laggard for sure.
MI
Mireya 1 year ago
Hmm, this looks like a classic technology terminology question. I think I know the differences between ACD, CTI, and IVR systems, so I'm feeling pretty confident about this one.
MA
Mabelle 1 year ago
Hmm, I'm a bit confused on this one. I know the BGP session is in OpenConfirm, but I can't remember which message is required to move to Established. I'll have to think this through carefully.
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