Micro Manufacturers uses a performance reporting system that combines both financial and nonfinancial measures to evaluate division performance. All of the following measure operational efficiency, except:
Choice 'd' is correct. Residual income measures profitability in excess of a target rate of return.
Operational efficiency is not considered.
Choices 'a', 'b', and 'c' are incorrect. Operating leverage, days' sales in accounts receivable, and inventory are all measures of operational efficiency, specifically, efficiency in managing working capital.
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