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AHIP AHM-250 Exam - Topic 7 Question 67 Discussion

Actual exam question for AHIP's AHM-250 exam
Question #: 67
Topic #: 7
[All AHM-250 Questions]

The statements below describe technology used by two health plans to respond to incoming telephone calls:

-The Manor Health Plan uses an automated system that answers telephone calls with recorded or synthesized speech and prompts the caller to respond t

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Suggested Answer: C

by Skye at Mar 20, 2023, 05:15 PM

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Steffanie
6 months ago
Totally agree, D covers everything!
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Doug
6 months ago
Wait, are all these statements really correct? Sounds too good to be true.
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King
6 months ago
Squire's device is an IVR for sure, so C is right.
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Luisa
7 months ago
I think both systems are CTI, so B makes sense.
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Walker
7 months ago
Manor's system is definitely an ACD.
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Launa
7 months ago
I'm leaning towards option D being correct, but I feel a bit uncertain about the specifics of each system.
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Keva
7 months ago
I practiced a question similar to this, and I think Squire's device is definitely an IVR system based on the description.
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Chantell
7 months ago
I think both systems might involve CTI, but I can't recall if that applies to Manor's setup too.
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Edna
7 months ago
I remember studying about ACDs and IVRs, but I'm not sure if Manor's system fits the ACD definition exactly.
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Jody
7 months ago
Okay, I think I've got this. The "one switch at a time" approach is ideal for protecting recent investments while upgrading legacy hardware, and it allows for simplified testing and rollback. Those sound like the two key advantages to me.
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Josphine
7 months ago
I'm kind of torn between option A and D. I know that `no ip pim bsr-border` is supposed to allow messages, but I keep second-guessing myself.
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Annamae
7 months ago
I'm pretty sure this is true. Alibaba Cloud Container Service for Kubernetes can manage Kubernetes clusters running on-premise or other cloud platforms.
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Domitila
1 year ago
As a former call center agent, I can tell you that dealing with IVR systems can be a real pain in the neck! But hey, at least it's better than having to listen to hold music on repeat for an hour. C gets my vote.
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Goldie
12 months ago
At least it's better than hold music, right?
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Dalene
12 months ago
I think C is the best option too.
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Angelyn
12 months ago
I agree, IVR systems can be frustrating to deal with.
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Cruz
1 year ago
Option D? Really? That would mean all the statements are correct, and I'm not convinced that's the case. I think C is the way to go here.
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Marcelle
1 year ago
Haha, I bet the person who wrote this question is having a field day watching us struggle! Anyway, I'm going with C as well. IVR systems are pretty common in the healthcare industry.
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Larae
10 months ago
Haha, I bet the person who wrote this question is having a field day watching us struggle! Anyway, I'm going with C as well. IVR systems are pretty common in the healthcare industry.
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Cristy
10 months ago
C) Squire's device is best described as an interactive voice response (IVR) system.
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Ulysses
10 months ago
B) Both Manor's system and Squire's device are applications of computer/telephone integration (CTI).
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Simona
10 months ago
A) Manor's system is best described as an automated call distributor (ACD).
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Deane
10 months ago
Haha, I bet the person who wrote this question is having a field day watching us struggle! Anyway, I'm going with C as well. IVR systems are pretty common in the healthcare industry.
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Narcisa
11 months ago
C) Squire's device is best described as an interactive voice response (IVR) system.
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Lashon
11 months ago
B) Both Manor's system and Squire's device are applications of computer/telephone integration (CTI).
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Ronny
11 months ago
A) Manor's system is best described as an automated call distributor (ACD).
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Joseph
1 year ago
Well, this is a tricky one. I'm not sure if B is correct, as both Manor's and Squire's systems seem to be examples of CTI, but I'm leaning towards C as the best answer.
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Alease
1 year ago
I agree, D seems to be the best choice here.
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Wilbert
1 year ago
I think D is the correct answer, all the statements seem to be correct.
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Chanel
1 year ago
But Squire's device is more like an IVR system, right?
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Lynelle
1 year ago
I agree, it does sound like an ACD.
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Fannie
1 year ago
I think option C is the correct answer. Squire's device sounds like an interactive voice response (IVR) system, which allows callers to interact with a computer system using voice or DTMF tones.
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Elden
12 months ago
All of these statements are correct.
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Rosenda
12 months ago
Both Manor's system and Squire's device are applications of computer/telephone integration (CTI).
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Casie
12 months ago
Manor's system is best described as an automated call distributor (ACD).
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Dulce
1 year ago
I agree, Squire's device does sound like an interactive voice response (IVR) system.
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Katie
1 year ago
I think Manor's system is an ACD.
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