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AHIP AHM-250 Exam - Topic 7 Question 67 Discussion

The statements below describe technology used by two health plans to respond to incoming telephone calls:-The Manor Health Plan uses an automated system that answers telephone calls with recorded or synthesized speech and prompts the caller to respond t
C) Squire's device is best described as an interactive voice response (IVR) system.
A) Manor's system is best described as an automated call distributor (ACD).
B) Both Manor's system and Squire's device are applications of computer/telephone integration (CTI).
D) All of these statements are correct.

AHIP AHM-250 Exam - Topic 7 Question 67 Discussion

Actual exam question for AHIP's AHM-250 exam
Question #: 67
Topic #: 7
[All AHM-250 Questions]

The statements below describe technology used by two health plans to respond to incoming telephone calls:

-The Manor Health Plan uses an automated system that answers telephone calls with recorded or synthesized speech and prompts the caller to respond t

Show Suggested Answer Hide Answer
Suggested Answer: C

by Skye at Mar 20, 2023, 05:15 PM

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Steffanie
10 months ago
Totally agree, D covers everything!
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Doug
11 months ago
Wait, are all these statements really correct? Sounds too good to be true.
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King
11 months ago
Squire's device is an IVR for sure, so C is right.
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Luisa
11 months ago
I think both systems are CTI, so B makes sense.
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Walker
11 months ago
Manor's system is definitely an ACD.
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Launa
11 months ago
I'm leaning towards option D being correct, but I feel a bit uncertain about the specifics of each system.
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Keva
11 months ago
I practiced a question similar to this, and I think Squire's device is definitely an IVR system based on the description.
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Chantell
11 months ago
I think both systems might involve CTI, but I can't recall if that applies to Manor's setup too.
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Edna
12 months ago
I remember studying about ACDs and IVRs, but I'm not sure if Manor's system fits the ACD definition exactly.
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Jody
12 months ago
Okay, I think I've got this. The "one switch at a time" approach is ideal for protecting recent investments while upgrading legacy hardware, and it allows for simplified testing and rollback. Those sound like the two key advantages to me.
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Josphine
12 months ago
I'm kind of torn between option A and D. I know that `no ip pim bsr-border` is supposed to allow messages, but I keep second-guessing myself.
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Annamae
12 months ago
I'm pretty sure this is true. Alibaba Cloud Container Service for Kubernetes can manage Kubernetes clusters running on-premise or other cloud platforms.
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Domitila
1 year ago
As a former call center agent, I can tell you that dealing with IVR systems can be a real pain in the neck! But hey, at least it's better than having to listen to hold music on repeat for an hour. C gets my vote.
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Goldie
1 year ago
At least it's better than hold music, right?
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Dalene
1 year ago
I think C is the best option too.
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Angelyn
1 year ago
I agree, IVR systems can be frustrating to deal with.
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Cruz
1 year ago
Option D? Really? That would mean all the statements are correct, and I'm not convinced that's the case. I think C is the way to go here.
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Marcelle
1 year ago
Haha, I bet the person who wrote this question is having a field day watching us struggle! Anyway, I'm going with C as well. IVR systems are pretty common in the healthcare industry.
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Larae
1 year ago
Haha, I bet the person who wrote this question is having a field day watching us struggle! Anyway, I'm going with C as well. IVR systems are pretty common in the healthcare industry.
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Cristy
1 year ago
C) Squire's device is best described as an interactive voice response (IVR) system.
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Ulysses
1 year ago
B) Both Manor's system and Squire's device are applications of computer/telephone integration (CTI).
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Simona
1 year ago
A) Manor's system is best described as an automated call distributor (ACD).
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Deane
1 year ago
Haha, I bet the person who wrote this question is having a field day watching us struggle! Anyway, I'm going with C as well. IVR systems are pretty common in the healthcare industry.
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Narcisa
1 year ago
C) Squire's device is best described as an interactive voice response (IVR) system.
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Lashon
1 year ago
B) Both Manor's system and Squire's device are applications of computer/telephone integration (CTI).
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Ronny
1 year ago
A) Manor's system is best described as an automated call distributor (ACD).
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Joseph
1 year ago
Well, this is a tricky one. I'm not sure if B is correct, as both Manor's and Squire's systems seem to be examples of CTI, but I'm leaning towards C as the best answer.
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Alease
1 year ago
I agree, D seems to be the best choice here.
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Wilbert
1 year ago
I think D is the correct answer, all the statements seem to be correct.
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Chanel
1 year ago
But Squire's device is more like an IVR system, right?
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Lynelle
1 year ago
I agree, it does sound like an ACD.
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Fannie
1 year ago
I think option C is the correct answer. Squire's device sounds like an interactive voice response (IVR) system, which allows callers to interact with a computer system using voice or DTMF tones.
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Elden
1 year ago
All of these statements are correct.
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Rosenda
1 year ago
Both Manor's system and Squire's device are applications of computer/telephone integration (CTI).
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Casie
1 year ago
Manor's system is best described as an automated call distributor (ACD).
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Dulce
1 year ago
I agree, Squire's device does sound like an interactive voice response (IVR) system.
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Katie
1 year ago
I think Manor's system is an ACD.
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