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AHIP Exam AHM-250 Topic 7 Question 67 Discussion

Actual exam question for AHIP's AHM-250 exam
Question #: 67
Topic #: 7
[All AHM-250 Questions]

The statements below describe technology used by two health plans to respond to incoming telephone calls:

-The Manor Health Plan uses an automated system that answers telephone calls with recorded or synthesized speech and prompts the caller to respond t

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Suggested Answer: C

by Skye at Mar 20, 2023, 05:15 PM

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Joseph
1 days ago
Well, this is a tricky one. I'm not sure if B is correct, as both Manor's and Squire's systems seem to be examples of CTI, but I'm leaning towards C as the best answer.
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Chanel
6 days ago
But Squire's device is more like an IVR system, right?
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Lynelle
7 days ago
I agree, it does sound like an ACD.
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Fannie
9 days ago
I think option C is the correct answer. Squire's device sounds like an interactive voice response (IVR) system, which allows callers to interact with a computer system using voice or DTMF tones.
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Katie
11 days ago
I think Manor's system is an ACD.
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