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The statements below describe technology used by two health plans to respond to incoming telephone calls:
-The Manor Health Plan uses an automated system that answers telephone calls with recorded or synthesized speech and prompts the caller to respond t
Suggested Answer: C
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37 comments · newest first
ST
Steffanie
12 months ago
Totally agree, D covers everything!
DO
Doug
1 year ago
Wait, are all these statements really correct? Sounds too good to be true.
KI
King
1 year ago
Squire's device is an IVR for sure, so C is right.
LU
Luisa
1 year ago
I think both systems are CTI, so B makes sense.
WA
Walker
1 year ago
Manor's system is definitely an ACD.
LA
Launa
1 year ago
I'm leaning towards option D being correct, but I feel a bit uncertain about the specifics of each system.
KE
Keva
1 year ago
I practiced a question similar to this, and I think Squire's device is definitely an IVR system based on the description.
CH
Chantell
1 year ago
I think both systems might involve CTI, but I can't recall if that applies to Manor's setup too.
ED
Edna
1 year ago
I remember studying about ACDs and IVRs, but I'm not sure if Manor's system fits the ACD definition exactly.
JO
Jody
1 year ago
Okay, I think I've got this. The "one switch at a time" approach is ideal for protecting recent investments while upgrading legacy hardware, and it allows for simplified testing and rollback. Those sound like the two key advantages to me.
JO
Josphine
1 year ago
I'm kind of torn between option A and D. I know that `no ip pim bsr-border` is supposed to allow messages, but I keep second-guessing myself.
AN
Annamae
1 year ago
I'm pretty sure this is true. Alibaba Cloud Container Service for Kubernetes can manage Kubernetes clusters running on-premise or other cloud platforms.
DO
Domitila
2 years ago
As a former call center agent, I can tell you that dealing with IVR systems can be a real pain in the neck! But hey, at least it's better than having to listen to hold music on repeat for an hour. C gets my vote.
GO
Goldie
1 year ago
At least it's better than hold music, right?
DA
Dalene
1 year ago
I think C is the best option too.
AN
Angelyn
1 year ago
I agree, IVR systems can be frustrating to deal with.
CR
Cruz
2 years ago
Option D? Really? That would mean all the statements are correct, and I'm not convinced that's the case. I think C is the way to go here.
MA
Marcelle
2 years ago
Haha, I bet the person who wrote this question is having a field day watching us struggle! Anyway, I'm going with C as well. IVR systems are pretty common in the healthcare industry.
LA
Larae
1 year ago
Haha, I bet the person who wrote this question is having a field day watching us struggle! Anyway, I'm going with C as well. IVR systems are pretty common in the healthcare industry.
CR
Cristy
1 year ago
C) Squire's device is best described as an interactive voice response (IVR) system.
UL
Ulysses
1 year ago
B) Both Manor's system and Squire's device are applications of computer/telephone integration (CTI).
SI
Simona
1 year ago
A) Manor's system is best described as an automated call distributor (ACD).
DE
Deane
1 year ago
Haha, I bet the person who wrote this question is having a field day watching us struggle! Anyway, I'm going with C as well. IVR systems are pretty common in the healthcare industry.
NA
Narcisa
1 year ago
C) Squire's device is best described as an interactive voice response (IVR) system.
LA
Lashon
1 year ago
B) Both Manor's system and Squire's device are applications of computer/telephone integration (CTI).
RO
Ronny
1 year ago
A) Manor's system is best described as an automated call distributor (ACD).
JO
Joseph
2 years ago
Well, this is a tricky one. I'm not sure if B is correct, as both Manor's and Squire's systems seem to be examples of CTI, but I'm leaning towards C as the best answer.
AL
Alease
2 years ago
I agree, D seems to be the best choice here.
WI
Wilbert
2 years ago
I think D is the correct answer, all the statements seem to be correct.
CH
Chanel
2 years ago
But Squire's device is more like an IVR system, right?
LY
Lynelle
2 years ago
I agree, it does sound like an ACD.
FA
Fannie
2 years ago
I think option C is the correct answer. Squire's device sounds like an interactive voice response (IVR) system, which allows callers to interact with a computer system using voice or DTMF tones.
EL
Elden
1 year ago
All of these statements are correct.
RO
Rosenda
1 year ago
Both Manor's system and Squire's device are applications of computer/telephone integration (CTI).
CA
Casie
1 year ago
Manor's system is best described as an automated call distributor (ACD).
DU
Dulce
2 years ago
I agree, Squire's device does sound like an interactive voice response (IVR) system.
KA
Katie
2 years ago
I think Manor's system is an ACD.