MENU
The statements below describe technology used by two MCOs to respond to incoming telephone calls:
-The Morton MCO uses an automated system that answers telephone calls with recorded or synthesized speech and prompts the caller to respond to a menu of opt
Suggested Answer: A
Get Premium AHM-250 Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
35 comments · newest first
RU
Ruthann
11 months ago
Not sure about that expert system claim...
DA
Daisy
11 months ago
Totally agree with the IVR description!
JU
Junita
12 months ago
Wait, is Morton's system really an ACD?
NA
Nana
12 months ago
I think both are CTI, right?
LI
Lili
1 year ago
Definitely an IVR system!
LI
Ligia
1 year ago
I don't think Morton's system is an expert system; it seems more straightforward than that.
EL
Eleni
1 year ago
I thought ACD was more about distributing calls rather than answering them, so I'm leaning towards IVR for Morton's system.
CH
Charlette
1 year ago
I remember practicing a question about CTI, but I can't recall if both systems fall under that category.
RO
Ronald
1 year ago
I think Morton's system sounds like an IVR, but I'm not completely sure if that's the right term.
MI
Michell
1 year ago
I'm a little confused by the other options. How are they different from an IVR system? I'll need to review the definitions of computer/telephony integration (CTI), automatic call distributor (ACD), and expert systems to make sure I understand which one best fits the scenario.
TR
Trinidad
1 year ago
Okay, I'm pretty confident that option A is the correct answer here. An IVR system is exactly what the question is describing - an automated system that uses recorded or synthesized speech to interact with callers and provide menu options.
IZ
Izetta
1 year ago
Hmm, this seems like it could be an interactive voice response (IVR) system, but I'm not totally sure. I'll need to think through the other options carefully to make sure I understand the differences between them.
JI
Jina
1 year ago
I think this question is asking us to identify the type of technology used by the two MCOs. The key details seem to be the automated system that answers calls with recorded or synthesized speech and prompts the caller to respond to a menu of options.
EL
Elmer
1 year ago
The key here is to focus on the specific details provided in the question. An IVR system is the technology that uses recorded or synthesized speech to interact with callers, which is exactly what the Morton MCO is described as using. I think option A is the way to go.
HO
Howard
1 year ago
Ah, this is a behavior-based interview! I've practiced these types of questions before, so I think I can give a strong example that highlights my customer service skills.
JE
Jettie
1 year ago
I'm leaning towards Cisco Unified CM Enterprise Parameters for this one, but I'm not entirely confident. This is tricky!
PE
Percy
2 years ago
Haha, an 'expert system' for phone calls? Next thing you know, they'll be using quantum computers to route my pizza delivery.
CH
Chi
2 years ago
D has to be a joke, right? An 'expert system' for call handling? I'll pass on that one.
NO
Noelia
1 year ago
C) Morton's system is best described as an automatic call distributor (ACD).
WI
Wilda
1 year ago
B) Both Morton's system and Autumn's device are applications of computer/telephony integration (CTI).
GR
Gretchen
1 year ago
A) Autumn's device is best described as an interactive voice response (IVR) system.
ER
Eric
2 years ago
I'm going with C. Morton's system sounds like an ACD, which automatically distributes calls to the appropriate agent or department.
CA
Candida
2 years ago
B seems like the best answer to me. Both Morton's and Autumn's systems are using computer/telephony integration to handle incoming calls.
MI
Ming
1 year ago
D is not the right answer, Morton's system is not an expert system.
KA
Katina
1 year ago
Morton's system is more of an automatic call distributor.
JA
Janna
1 year ago
Autumn's device is definitely an interactive voice response system.
LO
Louann
1 year ago
I agree, B is the correct answer. Both systems are using computer/telephony integration.
HY
Hyman
2 years ago
I believe Morton's system is more of an ACD, it distributes calls automatically.
AV
Avery
2 years ago
I agree with Josphine, it prompts callers to respond to a menu of options.
JU
Juan
2 years ago
I think the correct answer is A. Autumn's device is an IVR system. It fits the description of an automated system that uses recorded or synthesized speech to prompt the caller.
ES
Estrella
1 year ago
I think Autumn's device fits the description of an IVR system better.
HE
Helene
1 year ago
B) Both Morton's system and Autumn's device are applications of computer/telephony integration (CTI).
HE
Hector
1 year ago
Yes, I agree. It definitely sounds like an IVR system.
BO
Bok
2 years ago
A) Autumn's device is best described as an interactive voice response (IVR) system.
JO
Josphine
2 years ago
I think Autumn's device is an IVR system.