AHIP Exam AHM-250 Topic 1 Question 93 Discussion

Actual exam question for AHIP's AHM-250 exam

Question #: 93
Topic #: 1

The statements below describe technology used by two MCOs to respond to incoming telephone calls:

-The Morton MCO uses an automated system that answers telephone calls with recorded or synthesized speech and prompts the caller to respond to a menu of opt

AAutumn's device is best described as an interactive voice response (IVR) system.

BBoth Morton's system and Autumn's device are applications of computer/telephony integration (CTI).

CMorton's system is best described as an automatic call distributor (ACD).

DMorton's system can be correctly characterized as an expert system.

Show Suggested Answer

Suggested Answer: A

by Merlyn at Jul 18, 2024, 01:41 PM

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Hyman

4 days ago

I believe Morton's system is more of an ACD, it distributes calls automatically.

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Avery

8 days ago

I agree with Josphine, it prompts callers to respond to a menu of options.

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Juan

8 days ago

I think the correct answer is A. Autumn's device is an IVR system. It fits the description of an automated system that uses recorded or synthesized speech to prompt the caller.

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Josphine

16 days ago

I think Autumn's device is an IVR system.

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