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A system administrator has created a Marketing Request Queue that routes to the marketing team. This team needs to manage various incoming requests from the organization through emails, instant messaging, and conversations. Team members receive request notifications in their emails but are still having difficulties monitoring and prioritizing incoming requests.
Which reports would be helpful to have on a dashboard for the marketing team to manage incoming work requests?
To help the marketing team manage incoming work requests, the most effective reports would focus on the priority and entry date of requests. These reports would allow the team to quickly view what requests are new, in progress, or completed, enabling them to prioritize work accordingly. A report that tracks the 'entry date' helps in monitoring how long a request has been waiting, while status-based reports help in identifying the current stage of each request.