Hmm, I'm a little unsure about this one. I think I need to focus on how to determine which customers are "engaged" before I can generate the audience. That seems like the key first step.
Option B seems like the biggest risk to me. If the data entry staff have privileged access to the log server, they could potentially tamper with the logs or disable the monitoring system, which would undermine the entire control.
Maynard
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