Adobe Exam AD0-E708 Topic 3 Question 34 Discussion

Actual exam question for Adobe's AD0-E708 exam

Question #: 34
Topic #: 3

During your migration from Magento 1 to Magento Commerce you changed to a new payment gateway. It was recommended to keep the company account open with the previous payment gateway to process refunds for historical orders. You want to ensure there are records of these refunds in Magento for customer service.

How do you achieve this?

AUsing the native import function, import a customer finances file.

BCreate an online credit memo and indicate the transaction information within the comments.

CCreate an offline credit memo and indicate the transaction information with the comments

DCreate a return and indicate the transaction information within the comments.

Show Suggested Answer

Suggested Answer: D

by Jerry at Jan 25, 2024, 06:41 AM

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Alecia

18 days ago

Option C is the way to go, no doubt. Although, I have to say, dealing with multiple payment gateways sounds like a real headache. Kudos to the Magento team for keeping it all straight!

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Brigette

20 days ago

I was thinking the same thing! Option C is the way to go. Keeping those historical records organized is crucial, especially for customer support.

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Kizzy

2 months ago

I prefer option D. Creating a return and indicating the transaction information within the comments seems like a more straightforward way to handle refunds.

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Susana

2 months ago

I agree with Roy. Using an online credit memo will ensure that customer service has records of the refunds in Magento.

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Roy

2 months ago

I think option B is the best choice. It allows us to create an online credit memo and keep track of the transaction information.

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Tommy

2 months ago

I prefer option D. Creating a return and indicating the transaction information within the comments seems like a more straightforward way to handle refunds.

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Kimberlie

2 months ago

I agree with Dalene. Using an online credit memo will ensure that customer service has records of the refunds in Magento.

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Helene

2 months ago

Option C seems like the most straightforward way to handle this. Creating an offline credit memo and including the transaction details in the comments will ensure there's a clear record for customer service.

upvoted 0 times