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Zscaler ZDTA Exam - Topic 1 Question 17 Discussion

Actual exam question for Zscaler's ZDTA exam

Question #: 17
Topic #: 1

[All ZDTA Questions]

How does a Zscaler administrator troubleshoot a certificate pinned application?

AThey could look at SSL logs for a failed client handshake.

BThey could reboot the endpoint device.

CThey could inspect the ZIA Web Policy.

DThey could look into the SaaS application analytics tab.

Show Suggested Answer

Suggested Answer: A

Certificate pinning prevents SSL interception by validating a server's certificate against known values. When ZIA performs SSL inspection, it substitutes the certificate with one signed by Zscaler's CA. This causes the handshake to fail for pinned applications. To troubleshoot, an administrator should review SSL logs to identify handshake failures, which indicate certificate pinning issues. Logs will show the TLS negotiation details, including any disruptions.

by Diane at Jun 16, 2026, 08:57 AM

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Isaiah

12 minutes ago

I remember practicing a question about troubleshooting SSL issues, and I think inspecting the ZIA Web Policy could be relevant too, maybe option C?

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Alfreda

5 days ago

I think option A makes sense since SSL logs can show issues with the handshake, but I'm not entirely sure how to access those logs.

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