Hmm, I'm a bit unsure about this one. I'm torn between Option B - Lightning Email with web routing prioritization, and Option C - Omni-Channel with prioritized queues. I'll need to think through the pros and cons of each approach before deciding.
I've seen this type of error before. My strategy will be to start by checking the status of the global service and ensuring the pool databases are up and running. That should point me in the right direction.
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