Okay, this is a good question. I'm pretty confident that Workforce Management is the right answer here. It's designed to help manage and automate agent scheduling, which is exactly what the problem is describing.
This is a tricky one. I could see the appeal of just giving the students a list of links or printed web pages, but that doesn't really develop their research abilities. I think the key is to guide them through the process rather than just handing them the information.
Wait, is this a trick question? What if the real answer is 'a syntax error, and then a crash and burn of the entire system'? Hmm, maybe I should just guess randomly.
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